Mortgage Tech Support Specialist II

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is hiring a Client Support Specialist II in Jacksonville, Florida. This role focuses on providing technical and business support for ICE Mortgage Technology products. You will help resolve customer queries efficiently while ensuring high satisfaction levels.

Ideal candidates should have over 2 years of customer service experience, along with familiarity with IBM mainframe environments. A dedication to learning and adapting to new technologies is also essential for success in this position.

Qualifications

• 2+ years equivalent customer service or technical support experience.
• Basic familiarity with mortgage loan servicing concepts.
• Ability to analyze reported software problems effectively.

Responsibilities

• Provide technical support to customers using ICE Mortgage Technology products.
• Resolve complex customer issues with minimal assistance.
• Document all customer interactions accurately in the case management system.

Skills

Customer Focus

Technical Savvy

Nimble Learning

IBM mainframe environments

Managed file transfer tools

Tools

GoAnywhere MFT

TSO/ISPF

Job description

Intercontinental Exchange Holdings, Inc. is hiring a Client Support Specialist II in Jacksonville, Florida. This role focuses on providing technical and business support for ICE Mortgage Technology products. You will help resolve customer queries efficiently while ensuring high satisfaction levels.

Ideal candidates should have over 2 years of customer service experience, along with familiarity with IBM mainframe environments. A dedication to learning and adapting to new technologies is also essential for success in this position.