Mortgage Tech Support Specialist II

ICE; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

ICE is searching for a Client Support Specialist II in Jacksonville, Florida. This position involves providing technical and business support for ICE Mortgage Technology products. The specialist aims to resolve customer inquiries and issues effectively while maintaining service quality standards.

The ideal candidate has 2+ years of customer service experience and familiarity with IBM mainframe environments, particularly GoAnywhere MFT. This role includes mentoring team members and documenting customer interactions accurately.

Qualifications

• 2+ years of customer service or technical support experience.
• Familiarity with IBM mainframe environments.
• Experience with managed file transfer tools, especially GoAnywhere.

Responsibilities

• Develop technical expertise to assist customers and team members.
• Resolve complex problems reported by customers in a timely manner.
• Drive customer satisfaction while adhering to departmental standards.

Skills

Customer service

Technical support

IBM mainframe environments

Managed file transfer tools

Mortgage loan servicing concepts

Problem diagnosis and troubleshooting

Time management

Technical savvy

Tools

GoAnywhere MFT

JCL

Job description

ICE is searching for a Client Support Specialist II in Jacksonville, Florida. This position involves providing technical and business support for ICE Mortgage Technology products. The specialist aims to resolve customer inquiries and issues effectively while maintaining service quality standards.

The ideal candidate has 2+ years of customer service experience and familiarity with IBM mainframe environments, particularly GoAnywhere MFT. This role includes mentoring team members and documenting customer interactions accurately.