Mortgage Technology Client Support Specialist

ICE; Provo (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

ICE in Provo, Utah, is seeking a technical support representative to provide client assistance with ICE Mortgage Technology software. The role requires 3+ years of experience in a customer-facing technical support position or equivalent education, alongside strong troubleshooting skills.

The successful candidate will manage client inquiries, resolve issues efficiently, and document all interactions thoroughly, ensuring high levels of client satisfaction.

Qualifications

• 3+ years in a customer-facing technical support role, or 1+ year experience plus a Bachelor's degree.
• PC hardware troubleshooting and software compatibility understanding.
• Effective communication both written and verbal.

Responsibilities

• Assist clients in using ICE Mortgage Technology software solutions.
• Resolve problems in a timely manner with minimal assistance.
• Document client interactions in the CRM system.

Skills

Technical support

Customer soft skills

Troubleshooting

Multi-tasking

SaaS environment

Education

Bachelor's degree or equivalent

Tools

Windows Desktop

Microsoft Office

Splunk

Job description

ICE in Provo, Utah, is seeking a technical support representative to provide client assistance with ICE Mortgage Technology software. The role requires 3+ years of experience in a customer-facing technical support position or equivalent education, alongside strong troubleshooting skills.

The successful candidate will manage client inquiries, resolve issues efficiently, and document all interactions thoroughly, ensuring high levels of client satisfaction.