Mortgage Tech Support Specialist II

ICE Clear Europe Limited; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

ICE Clear Europe Limited is looking for a Client Support Specialist II in Jacksonville, Florida. This role requires technical support expertise to assist customers using ICE Mortgage Technology products.

The ideal candidate will have over 2 years of experience in customer service, familiarity with IBM mainframe environments, and a solid understanding of managed file transfer tools. This position focuses on resolving customer issues efficiently while documenting interactions accurately.

Qualifications

• 2+ years customer service or technical support experience.
• Familiarity with IBM mainframe environments.
• Experience with managed file transfer tools.

Responsibilities

• Assist customers with ICE Mortgage Technology software.
• Resolve complex customer problems in a timely manner.
• Document customer interactions in case management system.

Skills

Customer Service

Technical Support

Problem Solving

IBM Mainframe Navigation

Managed File Transfer Tools

Mortgage Loan Servicing Concepts

Tools

GoAnywhere MFT

JCL

Job description

ICE Clear Europe Limited is looking for a Client Support Specialist II in Jacksonville, Florida. This role requires technical support expertise to assist customers using ICE Mortgage Technology products.

The ideal candidate will have over 2 years of experience in customer service, familiarity with IBM mainframe environments, and a solid understanding of managed file transfer tools. This position focuses on resolving customer issues efficiently while documenting interactions accurately.