Mortgage Tech Implementation Lead

ICE; Provo (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Consultant, PSO - Implementation to drive the implementation, configuration, and adoption of mortgage technology solutions for customers.

You will work closely with project teams, business stakeholders, and client partners, to gather requirements, configure solutions, support testing activities, and help lead implementation projects. This role is ideal for professionals with experience in mortgage operations, financial services, business systems,

Qualifications

• 3+ years of experience in mortgage lending, mortgage operations, software implementation, or banking technology.
• Strong communication and customer-facing skills.
• Ability to analyze business processes and identify opportunities for improvement.
• Experience working in a collaborative team environment.
• Strong organizational and time management skills.
• Experience with Microsoft Office applications (Excel, Word, PowerPoint, and Teams).

Responsibilities

• Lead the delivery, configuration, and implementation of mortgage related technology solutions to include Encompass
• Collaborate with customers to gather business requirements and document workflows and process improvements
• Assist in solution readiness, initiation, configuration, testing, deployment, and post-deployment activities
• Participate in client meetings, workshops, and training sessions
• Identify project risks, issues, and dependencies and communicate them to project leadership
• Recommend process improvements and best practices to enhance customer adoption and utilization of solutions
• Partner with cross-functional teams including Product, Support, Engineering, and other teams within Professional Services
• Stay informed on mortgage industry trends, lending operations, and technology solutions
• Support multiple implementation projects simultaneously in a fast-paced environment
• Travel estimated 10-15% as needed based on project and client requirements

Skills

Customer-facing

Analytical skills

Team collaboration

Time management

Tools

Microsoft Office (Excel, Word, PowerPoint, Teams)

Job description

Intercontinental Exchange, Inc. is seeking a Consultant, PSO - Implementation to drive the implementation, configuration, and adoption of mortgage technology solutions for customers.

You will work closely with project teams, business stakeholders, and client partners, to gather requirements, configure solutions, support testing activities, and help lead implementation projects. This role is ideal for professionals with experience in mortgage operations, financial services, business systems,