Mortgage Svcg Rsponse Spec I

Apex Systems; Merrifield (VA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental coverage

Vision coverage

Life insurance

Disability insurance

ESPP

Job summary

Everforth Apex Systems in Vienna, VA is seeking a Mortgage Services Response Specialist I to deliver clear, compliant member communications and perform research across business units. You will monitor inquiry workflows to ensure timely responses, draft precise letters, and support QA and regulatory deadlines.

The role requires a high school diploma and 1–5 years in mortgage servicing or professional correspondence, with proficiency in MS Word and ticketing databases.

Qualifications

• High school diploma or equivalent.
• 1–5 years of mortgage servicing, real estate lending, or professional correspondence experience.
• Proficiency with Microsoft Word and experience using databases or ticketing systems to track inquiries.
• Strong writing and editorial skills with a focus on precise consumer communications.

Responsibilities

• Monitor electronic messaging systems to ensure inquiries receive responses within a 24-hour timeframe.
• Conduct independent research across business areas to gather details for accurate responses.
• Draft clear, grammatically correct correspondence addressing member inquiries about mortgage servicing.
• Analyze, research, and draft responses to Qualified Written Requests and servicing correspondence within regulatory deadlines.
• Collaborate with compliance, risk, default, and legal teams to verify information accuracy.
• Manage the internal concerns database and ensure timely contributions from business units.

Skills

MS Word

Ticketing systems

Research skills

Editing/writing

Education

High school diploma

Tools

Databases

CRM systems

Job description

Job#: 3057504

Job Description:

Mortgage Svcg Rsponse Spec I

Location: Vienna, Virginia (Hybrid)

Role Overview

This position focuses on delivering high-quality communications and research support within the mortgage servicing sector. The successful candidate monitors electronic message systems to maintain a strict turnaround time while conducting independent research across multiple business units. This role is essential for ensuring that member inquiries are addressed with accuracy and in compliance with established style guidelines and regulatory standards.

Key Responsibilities

• Monitor electronic messaging systems to ensure all inquiries receive a response within a strict 24-hour timeframe.
• Conduct independent research across various business areas to gather necessary details for accurate responses.
• Compose clear, precise, and grammatically correct correspondence addressing member inquiries regarding mortgage servicing.
• Analyze, research, and draft responses to Qualified Written Requests, Servicing Files, and Regulation X correspondence within established regulatory deadlines.
• Collaborate with compliance, collateral risk, default management, and legal teams to verify the accuracy of information.
• Manage the internal concerns database to ensure timely contributions from business units and maintain compliance with regulated deadlines.
• Formulate and present proposed resolutions and communication drafts to management for review.
• Coordinate with quality assurance, corporate correspondence, and servicing support teams to revise or implement standardized letters.

Required Qualifications

Education: High school diploma or equivalent business experience is required.

Experience: One to five years of experience in mortgage servicing, real estate lending, or professional correspondence creation.

Technical Skills: Proficiency with Microsoft Word and experience utilizing specialized databases or ticketing systems for tracking inquiries.

Preferred Qualifications

• Familiarity with RESPA and CFPB guidelines regarding mortgage correspondence and servicing file requests.
• Strong writing and editorial skills with a focus on producing precise, professional consumer communications.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.