Mortgage Support Specialist: Path to Licensed Loan Officer

Distro; Farmington Hills (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k)

In-House Mortgage Training

Loan Product Education

Systems & Software Training

Licensing Education Support

MLO Licensing Support

Career advancement path

Job summary

Northgate Mortgage LLC in Farmington Hills, MI is seeking a Loan Officer Assistant to support mortgage origination by coordinating borrower communication, collecting documents, and managing loan files throughout the loan lifecycle.

This commission-only role features strong earning potential tied to loan activity, with an opportunity to grow into Licensed Loan Officer roles while learning mortgage products and company systems.

Qualifications

• Strong verbal and written communication skills.
• Excellent phone presence.
• Strong organizational and multitasking abilities.
• Ability to manage multiple borrower files simultaneously.
• Detail-oriented with high accuracy.
• Comfortable making inbound and outbound calls.
• Experience collecting documents and tracking follow-ups.
• Strong customer service mindset.
• Ability to maintain confidentiality of financial information.
• Comfortable working in a fast-paced production environment.
• Willingness to learn mortgage products, compliance guidelines, and internal systems.
• Comfortable working in a commission-only compensation structure.
• Reliable, motivated, and highly accountable.

Responsibilities

• Support Loan Officers throughout the mortgage process.
• Communicate with borrowers regarding documentation requirements.
• Collect and organize loan-related documentation.
• Track borrower follow-ups and outstanding conditions.
• Handle inbound and outbound customer calls.
• Maintain detailed and accurate records.
• Assist with loan application setup and file organization.
• Coordinate with borrowers, processors, and internal teams.
• Ensure timely document collection and submission.
• Maintain confidentiality of borrower financial information.
• Learn mortgage products, company systems, and compliance requirements.

Skills

Communication skills

Phone presence

Organization

Attention to detail

Confidentiality

Commission-only environment

Customer service mindset

Team collaboration

Tools

CRM systems

Internal systems

Job description

Northgate Mortgage LLC in Farmington Hills, MI is seeking a Loan Officer Assistant to support mortgage origination by coordinating borrower communication, collecting documents, and managing loan files throughout the loan lifecycle.

This commission-only role features strong earning potential tied to loan activity, with an opportunity to grow into Licensed Loan Officer roles while learning mortgage products and company systems.