Loan Officer Assistant

Distro; Farmington Hills (MI); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k)

In-House Mortgage Training

Loan Product Education

Systems & Software Training

Licensing Education Support

MLO Licensing Support

Career advancement path

Résumé du poste

Northgate Mortgage LLC in Farmington Hills, MI is seeking a Loan Officer Assistant to support mortgage origination by coordinating borrower communication, collecting documents, and managing loan files throughout the loan lifecycle.

This commission-only role features strong earning potential tied to loan activity, with an opportunity to grow into Licensed Loan Officer roles while learning mortgage products and company systems.

Qualifications

• Strong verbal and written communication skills.
• Excellent phone presence.
• Strong organizational and multitasking abilities.
• Ability to manage multiple borrower files simultaneously.
• Detail-oriented with high accuracy.
• Comfortable making inbound and outbound calls.
• Experience collecting documents and tracking follow-ups.
• Strong customer service mindset.
• Ability to maintain confidentiality of financial information.
• Comfortable working in a fast-paced production environment.
• Willingness to learn mortgage products, compliance guidelines, and internal systems.
• Comfortable working in a commission-only compensation structure.
• Reliable, motivated, and highly accountable.

Responsabilités

• Support Loan Officers throughout the mortgage process.
• Communicate with borrowers regarding documentation requirements.
• Collect and organize loan-related documentation.
• Track borrower follow-ups and outstanding conditions.
• Handle inbound and outbound customer calls.
• Maintain detailed and accurate records.
• Assist with loan application setup and file organization.
• Coordinate with borrowers, processors, and internal teams.
• Ensure timely document collection and submission.
• Maintain confidentiality of borrower financial information.
• Learn mortgage products, company systems, and compliance requirements.

Connaissances

Communication skills

Phone presence

Organization

Attention to detail

Confidentiality

Commission-only environment

Customer service mindset

Team collaboration

Outils

CRM systems

Internal systems

Description du poste

Loan Officer Assistant — Northgate Mortgage LLC

Location: Farmington Hills, MI

Nearby areas: Novi, Livonia, Southfield, West Bloomfield, Commerce Township, Farmington, Northville, Plymouth, Canton, Dearborn, Royal Oak, Troy, Birmingham, Warren, Sterling Heights, Detroit, Waterford, Auburn Hills, Rochester Hills, Madison Heights

Compensation: Commission-Only

No guaranteed hourly wage or base salary

Earnings tied to loan activity, assigned production, and/or closed transactions

Strong earning potential for high-performing team members

Opportunity to grow into Licensed Loan Officer roles

About Northgate Mortgage:

Full range of residential and commercial financing solutions including Conventional, FHA, VA, Refinancing, Cash-Out Refinancing, Reverse Mortgages, Construction Loans, and Investment Property Financing

Focus on personalized borrower support from application through closing

Role Summary:

Support mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle

Key Responsibilities:

• Support Loan Officers throughout the mortgage process
• Communicate with borrowers regarding documentation requirements
• Collect and organize loan-related documentation
• Track borrower follow-ups and outstanding conditions
• Manage multiple active loan files simultaneouslyHandle inbound and outbound customer calls
• Maintain detailed and accurate records
• Assist with loan application setup and file organization
• Coordinate with borrowers, processors, and internal teams
• Ensure timely document collection and submission
• Maintain confidentiality of borrower financial information
• Learn mortgage products, company systems, and compliance requirements

Required Qualifications:

• Strong verbal and written communication skills
• Excellent phone presence
• Strong organizational and multitasking abilities
• Ability to manage multiple borrower files simultaneously
• Detail-oriented with high accuracy
• Comfortable making inbound and outbound calls
• Experience collecting documents and tracking follow-ups
• Strong customer service mindset
• Ability to maintain confidentiality of financial information
• Comfortable working in a fast-paced production environment
• Willingness to learn mortgage products, compliance guidelines, and internal systems
• Comfortable working in a commission-only compensation structure
• Reliable, motivated, and highly accountable

Preferred Experience:

• 1+ years of customer service experience
• Administrative support experience
• Sales support experience
• Mortgage, banking, lending, real estate, or financial services experience

Benefits (Available After 90 Days — Eligible Employees):

• Health Insurance
• 401(k)
• In-House Mortgage Training
• Loan Product Education
• Systems & Software Training
• Potential Company-Sponsored Licensing Education
• Potential Company-Paid MLO Licensing Support
• Career advancement path to Licensed Loan Officer

$0 - $0 a year