Mortgage Support Specialist - Hybrid (Remote/On-Site)

Next Frontier Capital; Tempe (AZ); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Tempe is seeking a Home Lending Account Specialist to handle mortgage-related customer inquiries by phone, delivering options and finding the right solutions.

You will own the customer experience from start to finish, applying product knowledge and collaborating with internal specialists while maintaining high ethical standards and a customer-centric approach.

This hybrid role provides in-office 3 days / 2 remote, with comprehensive benefits and total rewards.

Qualifications

• High School diploma/GED required.
• Minimum of one year of customer interaction or customer support, either by phone or face-to-face.
• Must be willing to work in an environment that requires 100% high volume phone-based customer interaction.
• Detail oriented with exceptional communication, interpersonal and problem solving skills.
• Proven ability to work effectively in a fast-paced environment.
• Ability to think strategically, understand the business objectives, and translate them into actionable items.
• Strong desire to learn and become better educated in the mortgage industry.
• Demonstrated ability to work independently and as a member of a high performing team.
• Intermediate analytical, computer, and research skills.

Responsibilities

• Own the customer experience from start to finish while treating customers with respect and displaying empathy.
• Inspires customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively.
• Balance the competing responsibilities and goals of a metrics-driven environment.
• Demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Navigate multiple technologies while staying engaged with our customers.
• Document customer account activities thoroughly and concisely.
• Demonstrates personal excellence including punctuality, reliability, integrity, and accountability.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Leverages business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices.
• Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information.
• Effectively prioritize work, critical thinking and exercise independent judgement to ensure efficiency

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or GED

Job description

JPMorganChase in Tempe is seeking a Home Lending Account Specialist to handle mortgage-related customer inquiries by phone, delivering options and finding the right solutions.

You will own the customer experience from start to finish, applying product knowledge and collaborating with internal specialists while maintaining high ethical standards and a customer-centric approach.

This hybrid role provides in-office 3 days / 2 remote, with comprehensive benefits and total rewards.