Mortgage Account Specialist — Hybrid (Remote/Office)

JPMorgan Chase & Co.; Tempe (AZ); Hybrid; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ, is hiring a Home Lending Account Specialist to handle high-volume inbound mortgage inquiries and provide accurate, empathetic solutions.

You will serve as the frontline contact for customers, addressing payments, escrow questions, and related account issues. Collaborating with internal specialists, you will deliver compliant, high-quality service while promoting appropriate product options.

Qualifications

• High School diploma or GED is required.
• Minimum of one year of customer interaction or support, by phone or in person.
• Willingness to work in a 100% high-volume phone-based environment.
• Strong communication, interpersonal and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Strategic thinking and translation of objectives into actions.
• Desire to learn and grow in mortgage knowledge.
• Independent and team-oriented work style.
• Honesty, fairness and ethics under confidentiality.

Responsibilities

• Own the customer experience from start to finish with empathy and respect.
• Build customer confidence through knowledge and reliable decisions.
• Operate in a metrics-driven environment with balance and focus.
• Demonstrate resiliency and adaptability in a fast-paced setting.
• Navigate multiple technologies while staying engaged with customers.
• Document customer account activities clearly and thoroughly.
• Maintain high standards of integrity and ethics in all dealings.
• Prioritize work and exercise independent judgment for efficient outcomes.
• Ensure compliance with regulatory, quality and departmental standards.

Skills

Customer interaction

Communication skills

Problem solving

Detail oriented

Independent work

Teamwork

Adaptability

Ethics

Regulatory awareness

Education

High School diploma/GED

Job description

JPMorgan Chase & Co. in Tempe, AZ, is hiring a Home Lending Account Specialist to handle high-volume inbound mortgage inquiries and provide accurate, empathetic solutions.

You will serve as the frontline contact for customers, addressing payments, escrow questions, and related account issues. Collaborating with internal specialists, you will deliver compliant, high-quality service while promoting appropriate product options.