Bilingual Mortgage Support Specialist (Spanish/English) - Hybrid

JPMorgan Chase & Co.; Tempe (AZ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ is seeking a Home Lending Account Specialist to deliver exceptional mortgage account support.

You will handle incoming calls, address inquiries from customers, and collaborate with internal specialists to provide accurate solutions. This hybrid role (3 days in office / 2 days remote) requires bilingual English and Spanish, a high school diploma, and strong communication and problem-solving skills to sustain a superior client experience.

Qualifications

• Fluent in English and Spanish required.
• Minimum one year of customer interaction or support experience.
• Willingness to work in a high-volume phone-based environment.
• Detail oriented with strong communication and problem-solving skills.

Responsibilities

• Own the customer experience from start to finish while treating customers with respect and empathy.
• Inspires customer confidence through business knowledge, reliability, and quick, appropriate decisions for customers.
• Balance the competing responsibilities in a metrics-driven environment.
• Demonstrate resiliency and adaptability in a fast-paced setting.
• Navigate multiple technologies while staying engaged with customers.
• Document customer account activities thoroughly and concisely.
• Demonstrates personal excellence including punctuality, reliability, integrity, and accountability.
• Approach problems logically with good judgment to ensure the right customer outcome.
• Leverage business knowledge, tools and resources to meet regulatory, compliance and quality standards.
• Maintain high standards of honesty and ethics; may involve confidential information.
• Prioritize work effectively and exercise independent judgment for efficiency.

Skills

Bilingual English Spanish

Customer service

Phone-based support

Communication skills

Problem solving

Independent work

Analytical skills

Education

High School diploma/GED

Job description

JPMorgan Chase & Co. in Tempe, AZ is seeking a Home Lending Account Specialist to deliver exceptional mortgage account support.

You will handle incoming calls, address inquiries from customers, and collaborate with internal specialists to provide accurate solutions. This hybrid role (3 days in office / 2 days remote) requires bilingual English and Spanish, a high school diploma, and strong communication and problem-solving skills to sustain a superior client experience.