Mortgage Account Specialist (Hybrid Role)

JPMorgan Chase & Co.; Columbus (OH); Hybrid; USD 38,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus is seeking a Home Lending Account Specialist to deliver exceptional customer service for mortgage accounts.

You will handle high-volume inbound calls, address payments, escrow questions, and coordinate with internal specialists to find the right solutions while maintaining a compliant, ethical standard. You'll join a hybrid team, working 3 days in the office and 2 remote, with a focus on empathy, accurate documentation, and timely problem solving to support

Qualifications

• High School diploma/GED required.
• Minimum of one year of customer interaction or support, either by phone or face-to-face.
• Willing to work in an environment that requires 100% high volume phone-based customer interaction.
• Detail oriented with exceptional communication, interpersonal and problem solving skills.
• Proven ability to work effectively in a fast-paced environment.
• Ability to think strategically, understand the business objectives, and translate them into actionable items.

Responsibilities

• Own the customer experience from start to finish while treating customers with respect and displaying empathy.
• Inspires customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively.
• Balance the competing responsibilities and goals of a metrics-driven environment.
• Demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Navigate multiple technologies while staying engaged with our customers.
• Document customer account activities thoroughly and concisely.
• Demonstrates personal excellence including punctuality, reliability, integrity, and accountability.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Leverages business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices.

Skills

Customer service

Strong communication

Problem solving

Attention to detail

Teamwork

Adaptability

Analytical skills

Education

High School diploma/GED

Job description

JPMorgan Chase & Co. in Columbus is seeking a Home Lending Account Specialist to deliver exceptional customer service for mortgage accounts.

You will handle high-volume inbound calls, address payments, escrow questions, and coordinate with internal specialists to find the right solutions while maintaining a compliant, ethical standard. You'll join a hybrid team, working 3 days in the office and 2 remote, with a focus on empathy, accurate documentation, and timely problem solving to support