Mortgage Care Specialist — Hybrid Role

Next Frontier Capital; Columbus (OH); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care coverage

Wellness centers on-site

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Columbus is seeking a Home Lending Account Specialist to handle incoming mortgage inquiries and provide exceptional service. You will be the primary contact, trained in mortgage products, and collaborate with internal specialists to deliver optimal solutions.

This hybrid role requires high-volume phone interactions, strong communication, and the ability to adapt in a fast-paced environment while maintaining a focus on accuracy and customer satisfaction.

Qualifications

• Minimum of one year of customer interaction or customer support, either by phone or face-to-face.
• Detail oriented with exceptional communication, interpersonal and problem solving skills.
• Proven ability to work effectively in a fast-paced environment.
• Ability to think strategically, understand the business objectives, and translate them into actionable items.
• Demonstrated ability to work independently and as a member of a high performing team.

Responsibilities

• Own the customer experience from start to finish while treating customers with respect and displaying empathy.
• Inspires customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively.
• Balance the competing responsibilities and goals of a metrics-driven environment.
• Demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Navigate multiple technologies while staying engaged with our customers.
• Document customer account activities thoroughly and concisely.
• Demonstrates personal excellence including punctuality, reliability, integrity, and accountability.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Leverages business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices.
• Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information.
• Effectively prioritize work, critical thinking and exercise independent judgement to ensure efficiency.

Skills

Customer service

Phone-based interaction

Communication skills

Problem solving

Detail oriented

Team collaboration

Adaptability

Ethics/confidentiality

Education

High School diploma/GED

Job description

JPMorganChase in Columbus is seeking a Home Lending Account Specialist to handle incoming mortgage inquiries and provide exceptional service. You will be the primary contact, trained in mortgage products, and collaborate with internal specialists to deliver optimal solutions.

This hybrid role requires high-volume phone interactions, strong communication, and the ability to adapt in a fast-paced environment while maintaining a focus on accuracy and customer satisfaction.