Bilingual Mortgage Support Specialist

JPMorganChase; Tempe (AZ); Hybrid; USD 42,000 - 56,000; Full time

Job summary

JPMorganChase in Tempe is seeking a Home Lending Account Specialist to handle incoming mortgage inquiries and provide exceptional service. The role blends in-office collaboration with remote work, featuring a hybrid schedule and training to become proficient in escrow and mortgage products.

You will work with internal specialists to resolve questions, document activities, and uphold compliance and quality standards while delivering solutions that meet customers' needs.

Qualifications

• High School diploma or GED required.
• Fluency in both Spanish and English is required.
• 1+ year of customer interaction or support, by phone or in person.
• Willing to work in a 100% high-volume phone-based environment.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Own the customer experience from start to finish with empathy.
• Demonstrate confidence and make appropriate decisions quickly.
• Work in a metrics-driven environment balancing priorities.
• Demonstrate resiliency in a fast-paced setting.
• Navigate multiple technologies while assisting customers.
• Document customer account activities concisely.
• Maintain honesty, ethics and confidentiality as needed.
• Prioritize work and exercise independent judgment for efficiency.

Skills

Spanish fluency

English fluency

Customer service

Phone-based support

Attention to detail

Education

High School diploma/GED

Tools

CRM software

Job description

JPMorganChase in Tempe is seeking a Home Lending Account Specialist to handle incoming mortgage inquiries and provide exceptional service. The role blends in-office collaboration with remote work, featuring a hybrid schedule and training to become proficient in escrow and mortgage products.

You will work with internal specialists to resolve questions, document activities, and uphold compliance and quality standards while delivering solutions that meet customers' needs.