Mortgage Support Specialist - Customer Care

LHH US; New Mexico; Vor Ort; USD 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401K plan

Paid time off

Zusammenfassung

LHH Recruitment Solutions is partnering with a well-known Albuquerque organization to fill a Mortgage Customer Service role. The ideal candidate will help homeowners throughout their mortgage journey, handling inquiries about payments, escrow, and loan servicing, and delivering a professional, courteous experience.

The position is onsite in Albuquerque, Monday–Friday with evenings and weekends off. Requirements include a high school diploma, prior customer service in a professional setting,

Qualifikationen

• High school diploma or equivalent.
• Previous customer service experience in a professional office environment.
• Mortgage servicing or escrow experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage a high volume of interactions.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Ability to learn new systems quickly and work in a fast-paced environment.
• Professional demeanor with strong problem-solving skills.

Aufgaben

• Serve as the primary point of contact for customers via phone and email regarding mortgage accounts.
• Respond to inquiries related to mortgage payments, escrow accounts, loan servicing, and account maintenance.
• Research and resolve customer concerns while providing timely and accurate information.
• Process customer requests and update account information within internal systems.
• Assist with escrow-related questions, payment applications, and loan servicing activities.
• Maintain detailed and accurate documentation of customer interactions.
• Collaborate with internal departments to ensure prompt issue resolution.
• Ensure compliance with company policies and mortgage servicing regulations.
• Deliver a professional, courteous, and customer-focused experience with every interaction.

Kenntnisse

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Jobbeschreibung

LHH Recruitment Solutions is partnering with a well-known Albuquerque organization to fill a Mortgage Customer Service role. The ideal candidate will help homeowners throughout their mortgage journey, handling inquiries about payments, escrow, and loan servicing, and delivering a professional, courteous experience.

The position is onsite in Albuquerque, Monday–Friday with evenings and weekends off. Requirements include a high school diploma, prior customer service in a professional setting,