Mortgage Servicing Team Lead - Operations & Compliance

Nutmeg State Financial Credit Union; Rocky Hill (CT); On-site; USD 75,000 - 110,000; Full time

Job summary

Nutmeg State Financial Credit Union in Rocky Hill, CT seeks a Supervisor of Mortgage Lending to lead loan servicing operations, drive accuracy, and ensure an exceptional member experience. You will mentor a high-performing team, enforce controls, and coordinate with multiple partners to optimize processes and system configurations.

The role emphasizes accountability, process improvement, and delivering timely resolutions while maintaining compliance with lending policies and regulations.

Qualifications

• Associate’s or Bachelor’s degree in a related field preferred.
• A minimum of 2 years in a supervisory or team lead role overseeing day-to-day operations and managing teams in a banking or lending environment.

Responsibilities

• Lead, manage, and promote accountability.
• Oversee loan maintenance, escrow activity, payments, and accuracy of posting.
• Coordinate with relevant business lines and vendors on system enhancements and troubleshooting.

Skills

Leadership

Mortgage servicing

Process oversight

Data-driven decisions

Team management

Regulatory compliance

Communication

Emotional intelligence

Education

Bachelor's degree preferred

Job description

Nutmeg State Financial Credit Union in Rocky Hill, CT seeks a Supervisor of Mortgage Lending to lead loan servicing operations, drive accuracy, and ensure an exceptional member experience. You will mentor a high-performing team, enforce controls, and coordinate with multiple partners to optimize processes and system configurations.

The role emphasizes accountability, process improvement, and delivering timely resolutions while maintaining compliance with lending policies and regulations.