Mortgage Servicing Team Lead – Compliance & Performance

Fulton Bank; East Petersburg (Lancaster County); Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

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Job summary

Fulton Bank in East Petersburg, PA, is seeking an Assistant Manager to supervise a team in Consumer Mortgage Servicing, including escrow administration, loan processing, and investor reporting. The role requires guiding staff to meet SLA, KPI, and risk thresholds while delivering a positive customer experience.

Bachelor’s degree or equivalent, 5+ years in loan processing or mortgage servicing, 2+ years in supervision, and strong Excel skills are required.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 5+ years loan processing, banking, or mortgage servicing experience.
• 2+ years supervisory role.
• Proficient in Excel to analyze data and performance trends.

Responsibilities

• Supervise staff in Consumer Mortgage Servicing and related tasks such as escrow administration, loan processing, loan maintenance, investor reporting, and customer statements/notices.
• Plan, assign and evaluate work; provide guidance and coaching; conduct performance appraisals and partner with HR as needed.
• Monitor and improve departmental systems and processes to ensure accuracy, efficiency and compliance; lead regulatory updates and risk management initiatives.
• Serve as backup for Departmental Manager and contribute to audits, evaluations, and department-wide initiatives.

Skills

Excel

Education

Bachelor's degree

Job description

Fulton Bank in East Petersburg, PA, is seeking an Assistant Manager to supervise a team in Consumer Mortgage Servicing, including escrow administration, loan processing, and investor reporting. The role requires guiding staff to meet SLA, KPI, and risk thresholds while delivering a positive customer experience.

Bachelor’s degree or equivalent, 5+ years in loan processing or mortgage servicing, 2+ years in supervision, and strong Excel skills are required.