Mortgage Servicing- Assistant Manager

Fulton Bank; East Petersburg (Lancaster County); Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

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Job summary

Fulton Bank in East Petersburg, PA, is seeking an Assistant Manager to supervise a team in Consumer Mortgage Servicing, including escrow administration, loan processing, and investor reporting. The role requires guiding staff to meet SLA, KPI, and risk thresholds while delivering a positive customer experience.

Bachelor’s degree or equivalent, 5+ years in loan processing or mortgage servicing, 2+ years in supervision, and strong Excel skills are required.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 5+ years loan processing, banking, or mortgage servicing experience.
• 2+ years supervisory role.
• Proficient in Excel to analyze data and performance trends.

Responsibilities

• Supervise staff in Consumer Mortgage Servicing and related tasks such as escrow administration, loan processing, loan maintenance, investor reporting, and customer statements/notices.
• Plan, assign and evaluate work; provide guidance and coaching; conduct performance appraisals and partner with HR as needed.
• Monitor and improve departmental systems and processes to ensure accuracy, efficiency and compliance; lead regulatory updates and risk management initiatives.
• Serve as backup for Departmental Manager and contribute to audits, evaluations, and department-wide initiatives.

Skills

Excel

Education

Bachelor's degree

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The primary responsibility of this position is to supervise a group of employees engaged in Consumer Mortgage Servicing, may include but not limited to escrow administration, loan transaction processing, loan maintenance, investor reporting, new loan boarding and customer statements and notices. Oversee the execution of departmental operating procedures to ensure quality, accuracy, and compliance, evaluate procedure effectiveness and recommend adjustments as necessary. Responsible to manage and coach team to deliver on established Service Level Agreements while operating in alignment with Key Performance Indicators ("KPI") and within the established risk threshold. Promotes a culture of continuous improvement toward delivery of a productive, positive, and professional customer experience.

• Plan, assign and evaluate the work of staff, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow, and quality, manage performance to include conducting performance appraisals, partner with Human Resources to resolve employment related issues
• Monitor, analyze and evaluate departmental systems, processes, and procedures with respect to accuracy, efficiency, and compliance, lead regulatory and system updates, and develop recommendations while promoting culture of constant improvement
• Contribute to broader corporate and department initiatives, including audits, application evaluation and testing, mergers and acquisitions, and vendor management; serve as backup for Departmental Manager
• Establish procedures/parameters, report results, analyze trends, interact with corporate compliance, business compliance/risk, Consumer Partners, and Consumer Default Management

Additional Responsibilities

• Responsibilities for the assistant manager are broken out by an area. The assistant manager is responsible for managing one of the following process areas in according with the Essential Job duties listed above New Loan Boarding / Account set up, Escrow Administration, Investor Reporting / Accounting, or Account processing / maintenance.

Education

• Bachelor's Degree or the equivalent experience. (Required)

Required Experience

• 5 or more years loan processing, banking, or mortgage servicing experience.
• 2 or more years Supervisory Role.

Knowledge, Skills, And Abilities

• Proficient in the use of Excel to analyze data and performance trends. (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience and relevant licenses/credentials. The salary range may vary based on geographic location. The salary range for this position is $64,700.00 - $107,900.00 annually. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify.

• This includes medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance and a robust wellness program with financial incentives

To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.