Mortgage Servicing Specialist: Improve Borrower Outcomes

OC Federal Credit Union; Garfield Heights (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

OC Federal Credit Union is seeking a Mortgage Servicing Specialist to support mortgage loan servicing, ensuring documents are accurate and processes are monitored for improvement.

Responsibilities include inputting loans, processing payments, reconciling daily activity, and assisting with HMDA data and reports. The role emphasizes accuracy, multi-tasking, and teamwork in a financial services environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a related field.
• Two+ years in the mortgage industry; secondary experience preferred.
• Ability to work under critical time constraints.
• Ability to multi-task with a positive, team-oriented attitude.
• Keen problem solving and resolution skills; detail oriented and organized.

Responsibilities

• Enter loans into servicing system and verify investor information.
• Process payments and payoffs; reconcile daily payments and balances.
• Monitor escrow disbursement activity and end-of-day transactions.
• Prepare loan payoff quotes for retail staff and HMDA reporting support.
• Verify loan balances reported by investors reconcile to servicing system and follow up on missing collateral.

Skills

Attention to detail

Problem solving

Multi-tasking

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Job description

OC Federal Credit Union is seeking a Mortgage Servicing Specialist to support mortgage loan servicing, ensuring documents are accurate and processes are monitored for improvement.

Responsibilities include inputting loans, processing payments, reconciling daily activity, and assisting with HMDA data and reports. The role emphasizes accuracy, multi-tasking, and teamwork in a financial services environment.