Mortgage Servicing Specialist – Impactful Collections & Support

Paramount Residential Mortgage Group Inc. (PRMG Inc.); Corona (CA); On-site; USD 19,000 - 21,000; Full time

Job summary

Paramount Residential Mortgage Group Inc. (PRMG) is seeking a Loan Servicer to manage post-funding customer service, collections, and daily interim servicing operations. The role ensures compliance with investor guidelines and company procedures.

The ideal candidate has 1–2 years of mortgage loan servicing experience, strong communication skills, and a detail-oriented approach. This full-time position based in California offers comprehensive benefits and opportunities within PRMG.

Qualifications

• One to two years of mortgage loan collections and servicing experience.
• Working knowledge of regulations governing mortgage servicing.
• Bi-Lingual a plus

Responsibilities

• Take inbound calls, initiate daily outbound collection calls, and email for newly originated residential mortgage loans in accordance with CFPB regulations.
• Contact Branch Managers, Loan Officers, Account Executives, and Correspondent representatives to assist in avoiding first/early payment default.
• Contact servicer or investors to correct Post-Closing issues.
• Maintains all department procedures and communicates with servicer and or investors to assure efficient transfer of new loans, accurate certification of payments received, timely reporting and remitting to servicer or investors.
• Responds to customer and/or branch complaints, researching each case and responding via telephone, email, and the company ticketing system.
• Processes netted payoff demands and credit card charges relating to loan servicing and other internal charge requests

Skills

Loan collections

Mortgage servicing

Education

High school diploma or equivalent

Job description

Paramount Residential Mortgage Group Inc. (PRMG) is seeking a Loan Servicer to manage post-funding customer service, collections, and daily interim servicing operations. The role ensures compliance with investor guidelines and company procedures.

The ideal candidate has 1–2 years of mortgage loan servicing experience, strong communication skills, and a detail-oriented approach. This full-time position based in California offers comprehensive benefits and opportunities within PRMG.