Loan Servicing Specialist

Paramount Residential Mortgage Group; Corona (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Health Savings Account

Flexible Spending Account

401(k) program

Internal/external job portal

Job summary

Paramount Residential Mortgage Group in Corona, CA is seeking a Loan Servicer to handle post-funding customer service, collections, and daily servicing operations, ensuring adherence to CFPB and investor guidelines. You will work with branches and internal teams to resolve issues and maintain efficient loan transfer and payment processing.

The role requires a high school diploma, 1–2 years mortgage servicing experience, and strong communication, analytical, and organizational skills.

Qualifications

• One to two years of mortgage loan collections and servicing experience.
• Working knowledge of regulations and guidelines governing mortgage servicing.
• High school diploma or equivalent.

Responsibilities

• Take inbound calls and initiate daily outbound collection calls and emails for newly originated residential mortgage loans in accordance with CFPB regulations.
• Contact Branch Managers, Loan Officers, Account Executives and Correspondent representatives to avoid first/early payment default.
• Coordinate with servicer or investors to correct Post-Closing issues and ensure proper payments.
• Maintain all department procedures and communicate with servicer/investors for transfer of new loans and accurate reporting.
• Respond to customer and branch complaints, researching cases and responding via telephone, email, and ticketing system.
• Process netted payoff demands and credit card charges related to loan servicing and internal requests.

Skills

Interpersonal communication

Detail oriented

Analytical skills

Verbal communication

Written communication

Technologically proficient

Negotiation

Bilingual

Education

High school diploma

Job description

PRMG is one of the largest independently owned Mortgage Banks in the nation. We are looking for a highly motivated individual to join our Servicing Team as a Loan Servicer. If you are looking to work with a talented team and expand your career, then PRMG is the place for you!

PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG's Internal and External Job Portal to request a transfer to a different department or position.

Job Summary

Responsible for post-funding customer service, collections, and daily operations of all interim servicing related issues. Ensure compliance with all service-related company and investor guidelines and procedures. The duties for Loan Servicer include, but are not limited to, those described below.

• Take inbound calls, initiate daily outbound collection calls, and e-mails for newly originated residential mortgage loans in accordance with CFPB regulations
• Contact Branch Managers, Loan Officers, Account Executives, and Correspondent representatives to assist in avoiding first/early payment default
• Contact servicer or investors to correct Post-Closing issues
• Maintains all department procedures and communicates with servicer and or investors to assure efficient transfer of new loans, accurate certification of payments received, timely reporting and remitting to servicer or investors
• Responds to customer and/or branch complaints, researching each case and responding via telephone, e-mail, and the company ticketing system
• Processes netted payoff demands and credit card charges relating to loan servicing and other internal charge requests
• One to two years of experience of mortgage loan collections and servicing
• Working knowledge of regulations and guidelines governing mortgage servicing
• High school diploma
• Bi-Lingual a plus

Skills

• Strong interpersonal-communication and business-relationship skills
• Detail oriented with strong organizational and follow-through skills
• Excellent analytical, written, and verbal communication skills
• Technologically proficient
• Proven negotiating skills

Education

• High school diploma or equivalent

USD $19.00/Yr.

USD $21.00/Yr.