Loan Servicing Specialist l - Middletown, NY

Heritage Financial Credit Union; Crystal Run Station (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) with Employer Match

Educational Assistance

Volunteer Time

Job summary

Heritage Financial Credit Union is seeking a Loan Servicing Specialist I to support consumer and residential loans, ensuring accurate processing and high-service standards for members. You will collaborate with teams to improve workflows and achieve timely, precise loan servicing outcomes.

The role emphasizes attention to detail, problem solving, and a proactive approach across consumer, mortgage, and commercial lending to enhance member experiences.

Qualifications

• High School Diploma or equivalent is required.
• Working knowledge of Bank Secrecy Act (BSA) and compliance.
• Proficiency with Microsoft Office applications.

Responsibilities

• Perform post-closing documentation and reviews for consumer, residential real estate, and commercial loans.
• Conduct QC reviews to ensure accurate servicing data and documentation.
• Handle eRequests for loan servicing tasks such as Skip-A-Pay, payoff letters, and payment postings.

Skills

Professionalism

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

Looking for a role where your work truly matters? As a Loan Servicing Specialist I at Heritage Financial Credit Union, you’ll be a key part of the team behind the scenes, ensuring our members’ loans are managed accurately, efficiently, and with the exceptional service they deserve.

This is an opportunity to put your problem-solving skills, attention to detail, and financial knowledge to work while gaining valuable experience across consumer, mortgage, and commercial lending. You’ll collaborate with talented teams, take on meaningful challenges, and have a voice in improving processes and creating a better experience for our members.

If you’re organized, curious, and take pride in getting the details right, we’d love to meet you.

Here’s a little about us

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Our Core Values

Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge

Service: Deliver As One Team; Stay A Step Ahead; Guide with Product Expertise

Integrity: Do What's Right; Speak the Truth; Own Our Actions

People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community

POSITION PURPOSE

This position is accountable for performing a variety of loan servicing duties associated with the servicing of consumer and residential loans; collaborating with other lines of business across Heritage Financial Credit Union ((HFCU) to ensure all Real Estate and Consumer loan accounts are transacted and managed with the critical and creative thought process that ensures delivery of timely and high impact service, internally and externally. The Loan Servicing Specialist I will actively participate in the mentoring, training and development of themselves and team in alignment with the HFCU vision, mission and core values and will perform all responsibilities in accordance with federal/state regulations and HFCU policies and procedure.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Perform post-closing documentation and core system reviews and maintain exception tracking for consumer, residential real estate, and commercial loans.
• Perform quality control (QC) reviews for consumer, residential real estate, and commercial loans to ensure documentation, system information, and loan servicing requirements are accurate and complete.
• Perform general Loan Servicing duties received through eRequests, including, Skip-A-Pay setup, sub-actions, payoff letters, payment reversals, payment postings, ODLOC & UNLOC closeout requests, loan research & recalculations, late fee refunds, and other servicing-related requests.
• Process and monitor iBanking transactions and requests related to loan servicing.
• Perform daily, weekly, monthly, and other periodic file submissions and reporting to vendors, investors, regulatory agencies, and internal departments.
• Perform and maintain FNMA reporting, reconciliations, and related processes in accordance with investor requirements and established procedures.
• Monitor vehicle titling and lien perfection activities and follow up as necessary to ensure liens are properly perfected and maintained.
• Process auto lien releases, discharge filings, and other documentation necessary to release the Credit Union's lien or security interest.
• Prepare and process Mortgage Satisfactions and related documentation.
• Perform electronic recording (e-recording) of mortgage satisfactions, monitor documents submitted to counties, follow up on outstanding items, and maintain appropriate tracking logs.
• Process loan payoffs, including payoff requests, payoff calculations, and related transactions.
• Process mortgage recasts and ensure all related system updates and documentation are completed accurately.
• Process escrow transactions, including taxes, private mortgage insurance (PMI), and homeowners’ insurance (HOI) payments.
• Review and prepare annual escrow analysis.
• Process total loss claims and insurance proceeds and perform necessary follow-up to ensure claims are properly resolved.
• Process GAP claims and perform follow-up with applicable vendors, members, insurance providers, and internal departments as necessary.
• Process Life, Disabilty & Unemployment claims.
• Monitor Federal Reserve Bank (FRB) pledged collateral reports and perform required monitoring, tracking, documentation, and reporting in accordance with established procedures.
• Monthly SCRA monitoring.
• Process Commercial participation payments.
• Distribute, process, and send all Loan Servicing department mail and correspondence.
• Process end-of-day checks and complete related balancing and servicing activities.
• Assist with Audits and system related projects.
• Assist with the review and preparation of annual 1098 reporting.
• Vault Organization & Filing.
• Consistently review and recommend changes to improve workflow, efficiency, accuracy, quality, and internal controls within the Loan Servicing Department and other departments of HFCU.
• Provide rotating coverage for late-night operations on Fridays.
• Perform other duties and responsibilities as assigned.
• Perform other duties and responsibilities as assigned.

Requirements

EDUCATION/CERTIFICATION

High School Diploma or similar work experience.

KNOWLEDGE

This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.

EXPERIENCE

Microsoft Office product suite.

SKILLS/ABILITIES

• Ability to project a professional appearance and positive attitude at all times.
• Strong verbal and written communication skills.
• Attention to detail and multi-tasking skills.

What’s in it for you?

Salary: $20.80 - $25.99 per hour (depending on experience)

Benefits

• - Paid Time Off & Paid Federal Holidays
• - Medical, Dental, Vision & Life Insurance
• - Employee Assistance Program
• - Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
• - Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
• - BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
• - CareNet - benefits concierge service
• - 401(k) with 5% Employer Match
• - Educational Assistance
• - Paid Time to Volunteer
• - HFCU Logo-wear (that our employees wear with pride!)

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.