Loan Servicing Specialist

Minnesota Bankers Association; Willmar (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

A regional banking association is seeking a Loan Servicing Specialist in Willmar, Minnesota. The role involves various loan servicing duties, including customer contact and compliance with lending regulations. Responsibilities include boarding new loans, managing repayments, and responding to customer inquiries. Candidates should have a two-year degree and relevant experience in the field. This position offers the opportunity to work within a dedicated team in a dynamic banking environment.

Qualifications

• 2 years of education or experience in loan servicing or a related field.
• Understanding of mortgage loan documentation and lending policies.
• Ability to comply with federal regulations.

Responsibilities

• Board new loans and manage loan servicing tasks.
• Ensure timely payment processing and manage customer inquiries.
• Maintain compliance with relevant regulations and laws.

Skills

Customer service skills

Loan servicing knowledge

Attention to detail

Regulatory compliance

Interpersonal communication

Education

2-year degree in related field

Job description

Responsible for a variety loan servicing duties, including customer contact. Accountabilities include:

• Board a variety of new loans to the system and fund proceeds to respective GL’s
• Set up automatic payments, ACH and overdraft protection
• Pay PMI, taxes, insurance as needed.
• Release collateral upon repayment etc.
• Credit reporting and dispute resolution, Year-end Tax Reporting
• Loan Control Balancing and other GL Reconciliations
• Monitor daily loan transactions & exceptions using various IQ reports
• Timely and accurate responses to customer and employee questions and requests
• Monthly SBA payment reporting and FSA/USDA semi-annual balance reporting
• Service of participated and purchased loans • Assist tellers/RM’s with loan payment applications
• Correspond with sub-servicer when customer issues arise
• Cenlar branch payments and new loan wires
• Gather documents for audits as requested
• Set up and monitor ticklers
• Provide payoff statements
• Assist SAT with coding and tracking of troubled loans and 1099 C Preparation
• MLA and SCRA determinations, coding and tracking
• Responsible for compliance with laws and regulations applicable to this position.

Education & Experience

• 2-year degree in related field; 4 years experience
• Requires education, expertise, and competence to complete the assignment in accordance with Federal Regulations.
• Working knowledge of mortgage loan documentation terminology and methodology
• Intermediate knowledge of title policies and related loan regulations such as RESPA, HMDA, and other bank lending policies

Apply at https://www.heritagebankna.com/about-heritage-bank/heritage-bank-careers/#careers

MBA Job number/Date Added
H-8081: 12/8/25