MORTGAGE SERVICING SPECIALIST

Greater Nevada; Carson City (NV); On-site; USD 35,500 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off and holidays

Volunteer time off

Job summary

Greater Nevada Mortgage in Carson City, NV, is seeking a Mortgage Servicing Specialist to support all facets of mortgage servicing, including customer service, account administration, escrow, and loss mitigation. This role collaborates with multiple departments to ensure timely, high-quality service for members.

The position emphasizes accuracy in payments, escalation handling, and compliance with investor guidelines, with a focus on delivering excellent service in a local Northern Nevada

Qualifications

• 6 months customer service experience required.
• Mortgage Servicing experience preferred.
• Loss Mitigation or Collections experience preferred.
• Payment processing and balancing experience preferred.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Programs (Word/Advanced Excel/Outlook).
• Strong ability to multi-task.
• Demonstrate a high level of attention to detail when performing all job functions.
• Time management skills and organizational skills when gathering information and processing documentation.

Responsibilities

• Ensure prompt and accurate application of mortgage loan payments received, including payoff transactions.
• Resolve servicing concerns, determine root cause, and provide best solution; escalate to management as needed.
• Perform account administration functions including notices, loan onboarding, ARM adjustments, property preservation, and lien releases.
• Perform escrow management including balancing and payment of taxes and insurance; assist borrowers with loss draft claims.
• Perform default management functions including investor reporting and supporting borrowers through loss mitigation, foreclosure, and other solutions.
• Monitor and ensure proper task execution for bankruptcy filings.
• Stay educated on investor guideline updates and document changes timely.

Skills

Strong oral and written communication

Attention to detail

Multi-tasking

Time management

Analytical thinking

Tools

Microsoft Word

Excel (Advanced)

Outlook

Job description

Job DetailsJob Location: EAGLE STATION - Carson City, NV 89701Position Type: Full TimeJob Category: Mortgage

Greater Nevada Mortgage is currently a top mortgage lender in the Northern Nevada market. Loans with Greater Nevada Mortgage are processed, underwritten, and funded locally in Northern Nevada. Moreover, we are the only mortgage company in Northern Nevada that actually services home loans locally as well.

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

C.A.R.E. Values

• WeCare Genuinely.


• We build relationships because we know that we areGreater Together.


• WeStay Trustworthyas we serve our communities.


• \"Be Bright\" rings in our ears as we find custom solutions that meet our members' needs.


• WeInspire One Another, our members, and our communities to re-imagine whatLiving Greater can be.


• In every moment, weEnjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

About The Position

The Mortgage Servicing Specialist is responsible for providing support to all aspects of mortgage servicing including customer service, account administration, cash management, investor reporting, escrow maintenance, loss mitigation, default management and liquidation. Timely and accurate task completion is essential to the servicing of our customer accounts. This position works closely with other departments in the organization and must maintain high quality service standards.

What You'll Be Doing

• Ensure prompt and accurate application of mortgage loan payments received which also include payoff transactions.


• Resolve servicing concerns including error resolution by understanding the customers concern, determining root cause, and providing the best solution to the customer. This includes escalations to management as needed.


• Perform account administration functions including producing required notice mailings to borrowers, loan onboarding, ARM adjustments, property preservation, and lien releases.


• Perform escrow management including balancing and payment of property taxes, hazard insurance, flood insurance, and private mortgage insurance. This also includes working closely with borrowers to manage insurance loss draft claims.


• Perform default management functions including investor reporting and supporting borrowers through loss mitigation, foreclosure, and other hardship solution options based on investor guidelines.


• Monitor and ensure proper task execution for bankruptcy filings.


• Stay educated on investor guideline updates and work with management to ensure updates are documented timely within company procedures.

Qualifications

• 6 months Customer service experience required


• Mortgage Servicing experience preferred


• Loss Mitigation or Collections experience preferred


• Payment processing and balancing experience preferred


• Effective written and verbal communication skills


• Proficiency with Microsoft Programs (Word/Advanced Excel/Outlook)


• Strong ability to multi-task


• Demonstrate a high level of attention to detail when performing all job functions


• Time management skills and organizational skills when gathering information and processing documentation


• Previous work experiencedemonstrates a positive fit into the Greater Nevada Mortgage culture

Skills & Competencies

• Strong oral and written skills in order to communicate effectively with borrowers, other business units, and vendors.


• Strong attention to detail.


• Ability to multi-task and work independently.


• Strong analytical, organizational, and problem-solving skills.

Physical Demands

While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel. You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

Location and Travel Requirements
Greater Nevada Mortgage Eagle Admin
451 Eagle Station Lane
Carson City, NV 89701
United States
Located in an idyllic small community in beautiful Northern Nevada

Compensation & Benefits

$35,500 - $55,000 based on experience.

• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents


• Health Savings Account contributions


• Supplemental insurance and life insurance plans


• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment


• Paid time to volunteer and make a contribution to the community


• Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.