LOSS MITIGATION SPECIALIST

Greater Nevada Credit Union; Reno (NV); On-site; USD 42,000 - 59,000; Full time

Job summary

Greater Nevada Credit Union in Reno is seeking a Loss Mitigation Specialist to support risk management by managing a portfolio of delinquent accounts and reducing losses through pre-collections, collections, and recovery.

You will coordinate payment arrangements, promote loan modifications, prepare agreements, and generate reports; also assist with bankruptcy litigations, BSA reporting, and disputes. Location options include the Reno Operations Center or Carson City Eagle Station Admin Location.

Qualifications

• 1 year of Financial Institution experience or related loss mitigation/collections experience required.
• 1 year of Customer Service experience required.
• 1 year of Loss Mitigation experience preferred.
• Collections experience preferred.
• Member services experience a plus.
• Dynamic decision-maker.
• Excellent written and verbal communication.

Responsibilities

• Coordinate payment arrangements with members and document contacts.
• Promote loan modifications and deferments to reduce delinquencies.
• Prepare payment agreements for negative share accounts and monitor payments.
• Generate reports and track statistics to support operations.
• Coordinate and process bankruptcy litigation.
• Review transactions and prepare reports for BSA filing.
• Assist with card disputes and fraud investigations.
• Respond to consumer credit disputes and bureau exceptions.
• Handle collateral repossession and total loss processing with records.

Skills

Financial Institution experience

Customer Service experience

Loss Mitigation experience

Collections experience

Member services experience

Dynamic decision-maker

Excellent written and verbal comms

Job description

Join Our Team!

At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.

Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.

Why Join Us?

• Make a meaningful difference in the lives of our members and communities
• Be part of a collaborative and supportive team
• Grow your career through learning and development opportunities

Work for an organization committed to helping people and communities thrive

If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!

About The Position

The Loss Mitigation Specialist is responsible for supporting the overall Risk Management department by handling a variety of responsibilities that include conducting loss mitigation functions that impact department performance ratios (delinquency) relative to a variety of accounts. The position is responsible for helping to reduce losses for the credit union by managing a portfolio of accounts, minimizing risk exposure by focusing on collections of defaulted loans both in a pre-collections, collections, and recovery.

What You'll Be Doing

• Coordinate payment arrangements with members, and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made.
• Promote Loan Modifications and Deferments to support GNCU’s membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company.
• Prepare payment agreements for negative share accounts and follow-up on payments.
• Perform logistical, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise, to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing the identified reports.
• Coordinate and process bankruptcy litigation.
• Review and analyze transactions and create reports for Federal BSA filing.
• Assist with card disputes and fraud investigations.
• Respond to consumer credit disputes and credit bureau exceptions.
• Conduct a variety of activities relative to collateral repossession and disposal as well as processing efforts relative to total loss of vehicles. Such activities will include researching collateral values, documenting each process and maintaining appropriate records.

Qualifications

• 1 years of Financial Institution experience or Compliance, Lending, Loss Mitigation or Collections experience within a Financial Institution required
• 1 year of Customer Service experience required
• 1 year of Loss Mitigation experience preferred
• Collections experience preferred
• Member services experience a plus
• Dynamic decision-maker
• Excellent written and verbal communication

Skills & Competencies

• Optimizes work processes
• Strategic mindset
• Nimble Learning
• Manages Conflict
• Action Oriented

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

The Loss Mitigation Specialist position can be located in Reno at the Reno Operations Center location or Carson City at the Eagle Station Admin Location.

Compensation & Benefits

• $42,000.00 - $58,500.00 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.