Assistant Director, Mortgage Loan Servicing

vnbcareers; New Jersey; On-site; USD 140,000 - 230,000; Full time

Job summary

VNB Careers is seeking a senior leader to oversee a residential mortgage servicing portfolio exceeding $8 billion. The role partners with senior leadership to drive strategy, growth, and scalability while building a high-performing, customer-focused team.

You will guide servicing managers, set KPIs, and collaborate with technology to deliver process improvements, strengthen controls, and enhance customer experience in a fast-paced environment.

Qualifications

• Bachelors degree in a related field with 7+ years in Mortgage Servicing and management.
• Strong knowledge of mortgage servicing, GSE guidelines, and federal regulations.
• Experience leading servicing system conversions and implementations.
• Proficient in English; Spanish a plus.

Responsibilities

• Provide leadership for a residential mortgage servicing portfolio over $8B.
• Partner with senior leadership to develop and execute business line strategies.
• Lead and develop servicing managers and associates to foster a customer-focused culture.
• Establish KPIs and reporting to drive performance and informed decisions.
• Collaborate with tech to implement process improvements and system enhancements.
• Ensure adherence to federal and state regulations, investor requirements, and agency guidelines.
• Coordinate internal audits, regulatory examinations, and remediation efforts.
• Oversee third-party vendor relationships and contracts.
• Partner with ERM and Compliance to identify and mitigate risks.
• Support growth initiatives including acquisitions and M&A integrations.

Skills

Change management

Leadership

Mortgage servicing

GSE guidelines

Federal regulations

System conversions

IBS

Black Knight MSP

Communication

Independent judgment

Prioritization

MS Word

MS Excel

Bilingual EN/ES

Education

Bachelor's degree in Business Administration, Finance, Economics, Accounting, Management, Banking, or related field

Master's degree in Business Administration, Finance, Economics, Accounting, Management, Banking or related field

Tools

IBS

Black Knight MSP

MS Office

Job description

Responsibilities include, but are not limited to:

• Provide leadership and oversight for a residential mortgage servicing portfolio exceeding $8 billion, ensuring strong operational performance, regulatory compliance, investor satisfaction, and customer service excellence.
• Partner with senior leadership to develop and execute business line strategies, priorities, and initiatives that support organizational objectives, portfolio growth, and operational scalability.
• Lead and develop servicing managers and associates by fostering a high-performing, customer-focused culture that emphasizes engagement, accountability, talent development, and succession planning.
• Establish and monitor key performance indicators, operational metrics, and management reporting to drive performance, identify opportunities for improvement, and support informed decision-making.
• Collaborate with business and technology partners to identify and implement process improvements, automation opportunities, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
• Ensure adherence to all applicable federal and state regulations, investor requirements, and agency guidelines by maintaining effective controls, policies, procedures, and training programs.
• Serve as a primary liaison for internal audits, regulatory examinations, investor reviews, and compliance assessments, coordinating responses and remediation efforts as needed.
• Oversee key third-party vendor relationships and service providers, including performance management, contract administration, and ongoing evaluation of operational effectiveness and risk.
• Partner with Enterprise Risk Management and Compliance to identify, assess, monitor, and mitigate operational, regulatory, and reputational risks impacting the servicing organization.
• Support strategic growth initiatives, including servicing portfolio acquisitions, mergers and acquisitions integration activities, contract negotiations, and loan servicing conversions to ensure successful implementation and organizational readiness.

Required Skills:

• Strong change management and leadership skills.
• Extensive knowledge of mortgage servicing, GSE guidelines and federal regulations as it pertains to mortgage servicing.
• Experienced with driving and managing servicing system conversions and implementations.
• Proficient with IBS, and Black Knight MSP, servicing systems.
• Strong written and oral communication skills.
• Ability to exercise independent judgment skills to make decisions and solve problems.
• Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.
• Microsoft Word and Excel PC skills at an intermediate level.
• Ability to work in a high-pressure, fast paced, environment.
• Ability to communicate effectively in both English and Spanish is a plus.

Required Experience:

• Bachelors degree in Business Administration, Finance, Economics, Accounting, Management, Banking, or a related field and a minimum of 7 years of Mortgage Servicing and managerial experience.

Preferred Experience:

• Master's degree in Business Administration, Finance, Economics, Accounting, Management, banking or a related field and 10 years of Mortgage Servicing experience.