Loan Operations Specialist: Servicing & Payments

ADP, Inc.; Magee (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

ADP, Inc. in Magee, MS is seeking a Loan Operations Representative - Servicing to manage the lifecycle of loan accounts, balance ledgers, process payments, and maintain records in accordance with policies and regulatory requirements.

The role requires collaboration with underwriting, collections, and customer service to resolve discrepancies, ensure timely servicing, and provide a positive borrower experience through accurate data and compliant processes.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• 1–2 years experience in loan servicing, banking, or financial services.
• Proficiency with Excel and Microsoft Office applications.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond promptly and professionally to lending staff inquiries via phone or email regarding loan status, payments, and account information.
• Process loan payments and incoming wire payments.
• Maintain detailed and accurate loan servicing records, ensuring compliance with company policies and regulatory guidelines.
• Collaborate with internal departments such as underwriting, collections, and customer service to resolve account discrepancies and support loan maintenance.

Skills

Loan servicing knowledge

Excel proficiency

Communication skills

Financial documentation

CRM systems

Education

Associates or Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

ADP, Inc. in Magee, MS is seeking a Loan Operations Representative - Servicing to manage the lifecycle of loan accounts, balance ledgers, process payments, and maintain records in accordance with policies and regulatory requirements.

The role requires collaboration with underwriting, collections, and customer service to resolve discrepancies, ensure timely servicing, and provide a positive borrower experience through accurate data and compliant processes.