Mortgage Loan Officer-- BARDC5714424

Compunnel Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial services firm located in Dallas is seeking a candidate with mortgage servicing experience and a background in client services. The individual will manage inquiries, provide support, and develop reporting dashboards to track performance. The ideal applicant should have 3 to 5 years of relevant experience, including familiarity with regulatory guidelines related to mortgage. This position offers opportunities to contribute to various servicing oversight initiatives and projects.

Qualifications

• 3 to 5 years of experience within client services and mortgage servicing.
• Preferred 1+ years of management/supervisory experience.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing.

Responsibilities

• Provide timely support for inquiries and escalations.
• Conduct detailed reviews of mortgage loans, particularly in delinquency.
• Develop and maintain reporting dashboards for monitoring inquiries.

Job description

Responsibilities

• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
• Collaborate with internal teams and senior management to coordinate responses and follow-ups.
• Monitor internal reporting tools to identify and manage new inquiries and escalations.
• Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
• Partner with external vendor to track and respond to escalations efficiently.
• Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
• Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
• Offer backup support to other members of the Servicing Oversight team as needed.
• Contribute to ad hoc projects and assist management with servicing oversight initiatives.
• Perform additional duties as assigned by management.

Preferred Experience

• Mortgage servicing exp is MUST.
• 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
• Preferred 1+ years of management/supervisory experience
• Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing
• Adhere to turn time commitments while working in a high-volume environment