Mortgage Servicing & Insurance Support Specialist

National General; Phoenix (AZ); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Comprehensive technology setup

Monthly connectivity reimbursement

Dedicated workspace requirements for remote work

Job summary

National General is seeking a Lender Services Representative in Phoenix, Arizona. This role involves managing borrower and insurance-related inquiries within a high-volume call center setting and delivering exceptional customer service.

The ideal candidate will efficiently resolve inquiries and support lenders, maintaining accurate documentation and utilizing Microsoft Office tools. A high school diploma and customer service experience are preferred.

Qualifications

• 0-2 years of customer service experience preferred.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Commitment to delivering a positive customer experience.

Responsibilities

• Handle a high volume of inbound calls related to mortgage servicing.
• Provide guidance on property insurance requirements and claims.
• Document account details accurately in internal systems.

Skills

Strong communication skills

Active listening

Analytical thinking

Technical proficiency in Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

National General is seeking a Lender Services Representative in Phoenix, Arizona. This role involves managing borrower and insurance-related inquiries within a high-volume call center setting and delivering exceptional customer service.

The ideal candidate will efficiently resolve inquiries and support lenders, maintaining accurate documentation and utilizing Microsoft Office tools. A high school diploma and customer service experience are preferred.