Mortgage Servicing Associate — Remote, One-Call Resolution

National General; Phoenix (AZ); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Comprehensive technology setup

Monthly connectivity reimbursement for internet costs

Opportunity for veterans and disabled applicants

Job summary

National General is seeking a Client Service Associate in Phoenix, Arizona. This role involves managing inquiries related to mortgage servicing and insurance within a high-volume call center environment.

The ideal candidate will excel in communication, analytical thinking, and technical skills, ensuring efficient customer service and resolution of inquiries.

The compensation for this position is $19 per hour, with a comprehensive technology setup provided by the company.

Qualifications

• 0-2 years of customer service or call center experience preferred.
• Ability to navigate systems and ensure accurate handling of accounts.
• Demonstrated commitment to delivering a positive customer experience.

Responsibilities

• Handle a high volume of inbound calls regarding mortgage servicing.
• Provide guidance on property insurance requirements and claims inquiries.
• Maintain documentation accurately in internal systems.
• Utilize Microsoft Office applications to analyze account details.

Skills

Strong communication and active listening skills

Technical proficiency with Microsoft Office Suite

Analytical and critical-thinking skills

Ability to de-escalate complex customer interactions

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

National General is seeking a Client Service Associate in Phoenix, Arizona. This role involves managing inquiries related to mortgage servicing and insurance within a high-volume call center environment.

The ideal candidate will excel in communication, analytical thinking, and technical skills, ensuring efficient customer service and resolution of inquiries.

The compensation for this position is $19 per hour, with a comprehensive technology setup provided by the company.