Mortgage Servicing Client Engagement Specialist

Carrington Holding Company; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation involvement

Job summary

Carrington Mortgage Services is seeking a Client Engagement Specialist in Phoenix to navigate inbound and outbound homeowner communications with professionalism. The role spans responsibilities from client engagement to collections, ensuring customer satisfaction and loan servicing accuracy.

The ideal candidate has mortgage servicing background, 1–2 years in a call center, and a high school diploma or GED. Join a team delivering comprehensive homeowner support and growth opportunities.

Qualifications

• Experience in mortgage servicing is required.
• 1–2 years of call center experience.
• High school diploma or GED equivalent required.
• Ability to collaborate with other business areas and team members.

Responsibilities

• Navigate homeowner communications in a professional, efficient, and friendly manner.
• Research and resolve homeowner issues using internal mortgage servicing system.
• Document all homeowner communications thoroughly.
• Promote company products and services with a focus on homeowner satisfaction.
• Identify delinquent accounts and contact homeowners to discuss past-due payments.
• Assist with setting up repayment plans and updating records when loans become current.
• Perform other duties as assigned.

Skills

Mortgage servicing

Call center

High school diploma

Team collaboration

Education

High School Diploma or GED

Job description

Carrington Mortgage Services is seeking a Client Engagement Specialist in Phoenix to navigate inbound and outbound homeowner communications with professionalism. The role spans responsibilities from client engagement to collections, ensuring customer satisfaction and loan servicing accuracy.

The ideal candidate has mortgage servicing background, 1–2 years in a call center, and a high school diploma or GED. Join a team delivering comprehensive homeowner support and growth opportunities.