Client Service Associate

Signature Estate & Investment Advisors, LLC; Los Angeles (CA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee medical with contributions

Fully paid dental, vision, and life insurance

Paid Time Off (PTO)

401k with generous match

Employee Assistance Program (EAP)

Job summary

A leading financial advisory firm is seeking a Client Service Associate (CSA) to act as a liaison between clients and advisors. The role involves managing account operations, providing exceptional service, and supporting multiple advisory teams. Applicants should have customer service skills and be organized, with the flexibility to handle a hybrid work model after training. This position offers comprehensive benefits, including medical, dental, and a 401k plan.

Qualifications

• FINRA licenses Series 7 and SIE are a plus but not required at hire; expected within a year.
• Experience with customer service and support skills.
• Demonstrates strong organizational skills.

Responsibilities

• Prepare and submit account opening and transfer paperwork promptly.
• Process transactions and monitor account activity for accuracy.
• Respond to client inquiries by phone or email.
• Prepare correspondence and client reports.
• Maintain client data in CRM systems.
• Partner with teams for onboarding and service delivery.
• Identify opportunities for workflow improvement.

Skills

Customer service experience

Problem-solving skills

Time management

Attention to detail

Verbal communication skills

Written communication skills

Knowledge of financial planning concepts

Coachability

Job description

SUMMARY: Become a Client Service Associate (CSA) with SEIA! The CSA serves as a key liaison between clients, advisors, financial custodians, and internal departments, ensuring that requests are handled accurately, efficiently, and with care.

While ensuring a seamless experience, the CSA team handles prospect introduction through ongoing relationship management. It is a central role in supporting SEIA’s multiple W2 Advisory Teams by managing account operations, coordinating client service activities and collaborates closely with peers to uphold SEIA’s service philosophy of effort with sincerity. Training will be expected full-time in-office. Position will be eligible for hybrid structure (office 4 / remote 1) after training has been completed and approved by manager. Training is expected to be completed by the third month if not sooner.

DUTIES AND RESPONSIBLITIES:

• Account Management: Prepare, review, and submit account opening and transfer paperwork in a timely and compliant manner.
• Account Maintenance: Process transactions, address changes, and updates; monitor account activity to ensure accuracy and completion.
• Client Service: Respond promptly to client and advisor inquiries by phone or email; provide updates on account status, transactions, and paperwork.
• Documentation & Reporting: Prepare correspondence, meeting summaries, client reports, and other communications as needed.
• Practice Support: Maintain up-to-date client and household data in CRM systems; assist with meeting preparation and follow-up.
• Collaboration: Partner with advisors, operations, and compliance teams to ensure smooth onboarding, high-quality service delivery, and consistent communication.
• Continuous Improvement: Identify opportunities to streamline workflows and improve service standards in alignment with SEIA’s client experience goals.
• Other Duties: Perform additional responsibilities as assigned by management.

QUALIFICATIONS:

• FINRA licenses Series 7 and SIE are not required but a plus to have at the time of hire. Team members are expected to pass these tests within a year of hire date and the company reimburses test cost and materials after they pass.

SKILLS:

• Experience with customer service, problem solving and support skills
• Time management and organizational skills
• Attention to detail and follow through
• Thoughtful verbal and written communication skills
• Knowledge of financial planning concepts and or willingness to learn
• Demonstrates coachability

BENEFITS:

• Employee medical: With SEIA and employee contributions
• Employee dental, vision and life insurance: Fully paid by SEIA
• Dependent medical, dental and vision: Employee paid options
• Paid Time Off (PTO)
• Holiday Pay
• 401k with generous match and immediate full vesting
• Employee Assistance Program (EAP) and discounts
• Opportunity to work and grow with a collaborative and entrepreneurial team