Mortgage Servicing Compliance & Quality Analyst

Fifth Third; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Fifth Third Bank, National Association in Cincinnati, OH, seeks a Default Quality Analyst II to monitor mortgage servicing compliance and support regulatory audits. The role emphasizes risk awareness and collaborating with QA and compliance teams to uphold standards.

You will document procedures, analyze data, and participate in audit responses while contributing to continuous process improvements that enhance customer experiences and regulatory alignment.

Qualifications

• Bachelor's degree or equivalent in related field.
• Minimum 3+ years in mortgage servicing/default preferred.
• Strong knowledge of regulatory requirements and audit processes.
• Proven ability to communicate with management and cross-functional teams.

Responsibilities

• Ensure compliance with servicing guidelines for Mortgage Performing and Default Servicing.
• Participate in audits, reviews, and responses for regulators and investors.
• Train personnel and update procedures as directives change.
• Support investor relationships and document audit files.

Skills

Quality assurance

Mortgage servicing

Regulatory compliance

Auditing

Education

Bachelor's degree

Tools

AllRegs

Microsoft Word

Excel

Access

Outlook

Job description

Fifth Third Bank, National Association in Cincinnati, OH, seeks a Default Quality Analyst II to monitor mortgage servicing compliance and support regulatory audits. The role emphasizes risk awareness and collaborating with QA and compliance teams to uphold standards.

You will document procedures, analyze data, and participate in audit responses while contributing to continuous process improvements that enhance customer experiences and regulatory alignment.