Mortgage Servicing & Client Engagement Specialist

Carrington Holding Company; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match (50%)

Employee discounts (fitness, dining, &

Educational reimbursement

Employee referral bonuses

Job summary

Carrington Mortgage Services is a fully integrated mortgage company, part of The Carrington Companies. We’re seeking a Client Engagement Specialist to navigate homeowner communications and support the collections team as needed.

You will leverage our internal system, document interactions, and promote Carrington products while ensuring high homeowner satisfaction. The role requires 1–2 years in a call center and a high school diploma or GED.

Qualifications

• 1–2 years of call center experience.
• Mortgage servicing knowledge preferred.
• High school diploma or GED required.

Responsibilities

• Research and resolve homeowner issues using our internal mortgage servicing system.
• Track and document all homeowner communications.
• Promote Carrington-specific products and services with a focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using various data sources.
• Listen to homeowners and determine if we can collect past-due payments.
• Collect payments or set up repayment plans and update records when the loan is current.

Skills

Call center experience

Mortgage servicing

Customer service

Education

High School Diploma or GED

Job description

Carrington Mortgage Services is a fully integrated mortgage company, part of The Carrington Companies. We’re seeking a Client Engagement Specialist to navigate homeowner communications and support the collections team as needed.

You will leverage our internal system, document interactions, and promote Carrington products while ensuring high homeowner satisfaction. The role requires 1–2 years in a call center and a high school diploma or GED.