Homeowner Engagement & Collections Specialist

Carrington Holding Company; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Educational reimbursement

Community foundation charity

Job summary

Carrington Mortgage Services, part of Carrington Holding Company, seeks a Client Engagement Specialist to handle inbound and outbound homeowner communications in a professional, efficient, and friendly manner.

This role blends client engagement and collections responsibilities, requiring meticulous documentation and cross-team collaboration to ensure homeowner satisfaction. Phoenix location offers comprehensive healthcare and growth opportunities within a supportive team culture.

Qualifications

• Previous mortgage servicing experience.
• 1-2 years of call center experience.
• High school diploma or GED required.

Responsibilities

• Research and resolve homeowner issues using our internal mortgage servicing system.
• Track and document all homeowner communications.
• Promote Valon-specific products and services with a focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using credit bureau information and other sources.
• Listen to homeowners and determine if we can collect their past-due payments.
• Collect payments on or set up repayment plans for delinquent accounts and update records.

Skills

Mortgage servicing experience

Call center experience

Collaboration

Education

High School Diploma or GED

Job description

Carrington Mortgage Services, part of Carrington Holding Company, seeks a Client Engagement Specialist to handle inbound and outbound homeowner communications in a professional, efficient, and friendly manner.

This role blends client engagement and collections responsibilities, requiring meticulous documentation and cross-team collaboration to ensure homeowner satisfaction. Phoenix location offers comprehensive healthcare and growth opportunities within a supportive team culture.