Mortgage Servicing: Client Engagement Specialist

Carrington Holding Company; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare plans

401(k) matching

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Community charitable foundation

Job summary

Carrington Mortgage Services is seeking a Client Engagement Specialist to manage inbound and outbound homeowner communications in a professional and efficient manner. The role blends responsibilities across Client Engagement and Collections to support delinquent and current loan accounts.

The ideal candidate has mortgage servicing experience and 1-2 years in a call center, with a high school diploma or GED. We offer Healthcare, 401(k) with match, discounts, training, and growth opportunities.

Qualifications

• Previous mortgage servicing experience.
• 1-2 years of call center experience.
• High school diploma or GED equivalent required
• Ability to collaborate with other business areas and team members.

Responsibilities

• Research and resolve homeowner issues using our internal mortgage servicing system.
• Track and thoroughly document all homeowner communications.
• Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.
• Listen to homeowners and determine if we can collect their past-due payments.
• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.
• Other duties as assigned

Skills

Mortgage servicing experience

Call center experience

Collaboration

Education

High school diploma or GED

Job description

Carrington Mortgage Services is seeking a Client Engagement Specialist to manage inbound and outbound homeowner communications in a professional and efficient manner. The role blends responsibilities across Client Engagement and Collections to support delinquent and current loan accounts.

The ideal candidate has mortgage servicing experience and 1-2 years in a call center, with a high school diploma or GED. We offer Healthcare, 401(k) with match, discounts, training, and growth opportunities.