Mortgage Servicing: Client Engagement & Collections Pro

Carrington Holding Company; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match (discretionary)

Educational reimbursement

Customized training programs

Employee referral bonuses

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services, part of The Carrington Companies, seeks a Client Engagement Specialist in Phoenix to manage inbound/outbound homeowner communications. You may bridge responsibilities with Collections, ensuring customer satisfaction.

Responsibilities include resolving issues, documenting interactions, promoting services, and handling delinquent accounts. Educational requirement is high school diploma or GED, with 1–2 years in a call center preferred.

Qualifications

• Mortgage servicing experience required.
• 1–2 years of call center experience.
• Ability to collaborate with other business areas and team members.

Responsibilities

• Navigate homeowner communications professionally and efficiently.
• Research and resolve homeowner issues using internal servicing system.
• Track and document all homeowner communications.
• Promote Valon-specific products and services with a focus on homeowner satisfaction.
• Compile delinquent account lists using credit bureau data and loan documents.
• Discuss past-due payments and set up repayments or collect payments.

Skills

Mortgage servicing experience

Call center experience

Collaboration with teams

Education

High school diploma or GED

Job description

Carrington Mortgage Services, part of The Carrington Companies, seeks a Client Engagement Specialist in Phoenix to manage inbound/outbound homeowner communications. You may bridge responsibilities with Collections, ensuring customer satisfaction.

Responsibilities include resolving issues, documenting interactions, promoting services, and handling delinquent accounts. Educational requirement is high school diploma or GED, with 1–2 years in a call center preferred.