Mortgage Collections Specialist I: Loan Workouts & Counsel

Carrington Holding Company, LLC; Phoenix (AZ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Educational reimbursement

Employee referral bonuses

Training programs

Community foundation support

Job summary

Carrington Mortgage Services in Phoenix, AZ is seeking an experienced Collections Specialist to counsel borrowers on options to bring loans current and negotiate workouts. The role involves serving as a single point of contact for borrowers and guiding them through loan modification or refinancing options.

The starting pay is $24.50 per hour plus a monthly bonus incentive, with opportunities for growth within the Late Stage Collections team and adherence to all applicable laws and company

Qualifications

• Minimum 2 years in collections, loss mitigation, or single point of contact in a call center.
• 2 years in Banking, Mortgage/Loan Servicing industries.
• Knowledge of the Fair Debt Collection Practices Act (FDCPA).
• Strong verbal communication, negotiation skills, and math proficiency.

Responsibilities

• Explain mortgage loan details, HUD Waterfall, and workout options to borrowers.
• Assess borrower ability to pay and collect financial information.
• Counsel borrowers on alternatives and solutions.
• Contact borrowers via automated and manual outbound calls.
• Recommend loan modifications, short sales, or refinancing as applicable.
• Prepare and submit borrower documents for mortgage assistance packages.
• Serve as the single point of contact for borrowers.
• Escalate complex cases to Loss Mitigation as needed.
• Provide status on payments, payoff and escrow inquiries.
• Assist with servicing website access and password resets.

Skills

Debt collection knowledge

Communication skills

Negotiation skills

Mathematical ability

Ability to explain complex information

Teamwork

Regulatory knowledge

Education

High school diploma or equivalent

Tools

Industry software

Job description

Carrington Mortgage Services in Phoenix, AZ is seeking an experienced Collections Specialist to counsel borrowers on options to bring loans current and negotiate workouts. The role involves serving as a single point of contact for borrowers and guiding them through loan modification or refinancing options.

The starting pay is $24.50 per hour plus a monthly bonus incentive, with opportunities for growth within the Late Stage Collections team and adherence to all applicable laws and company