Servicing - Customer Care Specialist

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Parental leave

401k matching

Gym on site

Wellness program

Job summary

United Wholesale Mortgage is seeking a Customer Care Servicing Specialist to be the primary contact for mortgage clients, maintaining long-standing relationships and guiding inquiries. This role emphasizes phone-based client interaction and cross-training within the Servicing team.

The ideal candidate has strong customer service, communication, and analytical skills, with proficiency in Excel and MS Office. Onsite, full-time position on the UWM campus, with comprehensive benefits.

Qualifications

• Must have 1+ years experience in customer service handling high call volumes or 1+ year in the mortgage industry.
• Excellent customer service and communication skills.
• Strong analytical skills.
• Proficiency in Excel (VLOOKUPs, formulas, PivotTables).
• Proficiency in MS Office.

Responsibilities

• Accept incoming calls from clients.
• Make outbound calls to clients.
• Respond to client emails.
• Work various reports as assigned.
• Aide and oversee sub-servicer.
• Cross-train to learn other Servicing areas.

Skills

Customer service

High volume calls

Mortgage industry experience

Excel

MS Office

Analytical skills

Multitasking

Positive attitude

High school diploma

Onsite full-time

Education

High school diploma or equivalent

Tools

Excel

PivotTables

VLOOKUP

MS Office

Job description

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.This position is not eligible for employer-sponsored work authorization, either now or in the future. Applicants must be authorized to work in the United States without employer sponsorship.

WHAT YOU WILL BE DOING

• Accepting incoming calls from all clients
• Making outbound calls to clients
• Responding to emails from clients
• Working various reports as assigned
• Aiding and overseeing our sub-servicer
• Cross-training to learn other areas of our Servicing team

WHAT WE NEED FROM YOU

Must Have Qualifications:

• 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
• Excellent customer service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas and PivotTables
• Proficiency in MS Office
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Ability to multitask and adapt
• Positive attitude and willingness to learn
• High school diploma or equivalent
• Onsite, full-time attendance

Nice to Have Qualifications:

• 1+ years experience in mortgage servicing
• Bilingual in English and Spanish

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.