Mortgage Servicing Business Support Specialist

MassGenics, Inc.; West Des Moines (IA); Hybrid; USD 39,000 - 45,000; Full time

Job summary

Innova Solutions is seeking a Business Support Admin to assist mortgage servicing initiatives through data analysis, program coordination, and stakeholder communication. This contract role emphasizes accuracy, efficiency, and adaptability in a fast-paced environment.

The ideal candidate will bring mortgage servicing knowledge in Home Lending, plus project management experience and proficiency with MSP and the MS Office suite (Excel, PowerPoint, Word).

Qualifications

• Fundamental understanding of mortgage servicing, sales, and/or acquisitions within Home Lending.
• Experience in project management, including planning, organizing, coordinating, and partnering to successfully complete initiatives.
• Experience assessing risk controls, processes, and procedures, with the ability to identify opportunities for improvement and efficiency.

Responsibilities

• Support Business Execution by proactively providing feedback and presenting ideas for improving or implementing processes and tools.
• Perform complex administrative support tasks with a focus on accuracy and efficiency.
• Provide assistance on escalated questions or issues from internal or external clients.
• Interact with client personnel to communicate and gather a wide range of information.
• Adapt to changing processes and scripts to meet business needs.
• Execute tasks in a fast-paced, high-demand environment while balancing multiple priorities.

Skills

Mortgage Servicing Knowledge

Project Management

Stakeholder Communication

Attention to Detail

Tools

MSP

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Innova Solutions is seeking a Business Support Admin to assist mortgage servicing initiatives through data analysis, program coordination, and stakeholder communication. This contract role emphasizes accuracy, efficiency, and adaptability in a fast-paced environment.

The ideal candidate will bring mortgage servicing knowledge in Home Lending, plus project management experience and proficiency with MSP and the MS Office suite (Excel, PowerPoint, Word).