Mortgage Sales Support Specialist

Triad Financial Services Inc; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Triad Financial Services Inc. seeks a Sales Support Admin to assist the sales team with loan production tasks and client outreach in Jacksonville, FL. The role supports loan officers by handling administrative duties, calls, and reporting to keep dealer relationships strong with borrowers.

The ideal candidate has mortgage processing experience, detail orientation, and proficiency with Encompass LOS and the Composer Phone System, enabling effective scheduling and communication.

Qualifications

• 2 years of mortgage processing experience.
• Strong attention to detail.
• Ability to work independently and as part of a sales team.
• Knowledge of Encompass Loan Origination System.
• Knowledge of Composer Phone System.

Responsibilities

• Handle administrative tasks for LOs on vacation or out sick.
• Manage client outreach and inbound call overflow; assist with expiring locks.
• Provide administrative reporting for expiring locks, rejected COFs, and outbound calls.
• Assist LOs with scheduling and other administrative tasks.

Skills

Administrative tasks

Mortgage processing

Attention to detail

Independent worker

Team player

Client outreach

Reporting

Tools

Encompass LOS

Composer Phone System

Job description

Triad Financial Services Inc. seeks a Sales Support Admin to assist the sales team with loan production tasks and client outreach in Jacksonville, FL. The role supports loan officers by handling administrative duties, calls, and reporting to keep dealer relationships strong with borrowers.

The ideal candidate has mortgage processing experience, detail orientation, and proficiency with Encompass LOS and the Composer Phone System, enabling effective scheduling and communication.