Mortgage Loan Support Specialist

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays

Vacation and sick days

Job summary

Truist Financial Corporation in Atlanta, GA is seeking a Mortgage Loan Coordinator who engages in growing production, maintains Mortgage policies, and processes documentation from borrowers. The role supports MLOs, manages referrals, and ensures timely closings.

Ideal candidates have 1+ year banking or lending experience, strong communication, and proficiency with Microsoft Office. Must be compliant with SAFE Mortgage Licensing Act within 30 days of hire; attention to detail and customer service

Qualifications

• Typically 1+ year in banking and/or lending environment with basic knowledge of residential property types.
• Able to perform at a high level in a fast pace environment.
• Solid organizational, verbal and written communication skills.
• Good interpersonal, and customer service skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role including new or transfer of registration and acceptable NMLS background check.

Responsibilities

• Take an active role engaging in activities that increase production, and profitability targets while identifying opportunities to increase revenue through other Truist product and services.
• Maintain a complete and thorough knowledge of Truist Mortgage policies and procedures as well as loan guidelines utilized by the Bank.
• Adhere to and comply fully with any and all Truist policies and procedures related to internal and external rules and regulations, and secondary market requirements particularly those established by State and Federal law.
• Responsible for the receipt and timely delivery of information and documentation to and from borrowers that support the mortgage loan process.
• Manage phone calls from clients and referral sources and answer questions, or direct caller to appropriate associate based on need. Assist with research and solution of client complaints.
• Conduct loan pipeline reviews to ensure client's speed-to-decision/close, contractual deadlines are met, and all compliance related items are addressed.
• Handles marketing efforts by assisting MLOs with referral management in the Customer Relationship Management (CRM), special functions planning and possible attendance, preparing/ obtaining fliers, and other marketing collateral materials.
• Assist MLO(s) with other requested work related tasks.

Skills

MS Office

Customer service

Verbal communication

Organization skills

Interpersonal skills

Education

Bachelor's degree in Business/Marketing/Accounting

Tools

CRM

Job description

Truist Financial Corporation in Atlanta, GA is seeking a Mortgage Loan Coordinator who engages in growing production, maintains Mortgage policies, and processes documentation from borrowers. The role supports MLOs, manages referrals, and ensures timely closings.

Ideal candidates have 1+ year banking or lending experience, strong communication, and proficiency with Microsoft Office. Must be compliant with SAFE Mortgage Licensing Act within 30 days of hire; attention to detail and customer service