Bilingual Mortgage Support Specialist

Triad Financial Services, Inc.; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Triad Financial Services, Inc. is seeking a highly motivated bilingual Customer Service Representative to join our team in Jacksonville, Florida. This role involves answering customer inquiries, processing payments, and monitoring escrow accounts.

The ideal candidate should have 1-2 years of customer service experience in the finance/mortgage industry and possess excellent communication skills. A high school diploma or GED is required, along with a professional phone etiquette.

Qualifications

• 1-2 years of customer service experience in finance/mortgage industry.
• Ability to work under pressure and meet deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Answer customer inquiries regarding mortgage accounts.
• Assist in monitoring escrow accounts for payments.
• Process payments and prepare payoffs.

Skills

Bilingual (Spanish preferred)

Customer service experience

MSP/Black Knight knowledge

MS Office: Excel, Word, Outlook

Professional phone etiquette

Education

High school diploma or GED

Job description

Triad Financial Services, Inc. is seeking a highly motivated bilingual Customer Service Representative to join our team in Jacksonville, Florida. This role involves answering customer inquiries, processing payments, and monitoring escrow accounts.

The ideal candidate should have 1-2 years of customer service experience in the finance/mortgage industry and possess excellent communication skills. A high school diploma or GED is required, along with a professional phone etiquette.