Mortgage Resolution & Loss Mitigation Expert

VyStar Credit Unions; Jacksonville (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) Plan

Tuition reimbursement

Extensive training program

Job summary

VyStar Credit Union in Jacksonville, FL seeks a Mortgage Resolution Specialist to contact members and mitigate losses on delinquent mortgage loans, in compliance with FDCPA and related laws. You will review accounts, negotiate payment plans, and coordinate with loss mitigation teams.

Qualifications include a high school diploma, 2+ years in mortgage loan collections, knowledge of FDCPA, FCRA, and secondary market requirements; strong communication, organization, and teamwork are essential.

Qualifications

• Knowledge of FDCPA, FCRA, and Federal Bankruptcy Laws.
• 2+ years of mortgage loan collections experience.
• Understanding of secondary market requirements for servicing derogatory loans.

Responsibilities

• Review delinquent mortgage accounts and determine appropriate collection actions.
• Contact members to discuss delinquency and negotiate payment arrangements.
• Provide hardship information and documentation for note modification or payment plans.
• Document all interactions in core systems and coordinate with loss mitigation teams.

Skills

Communication skills

Detail oriented

Organizational skills

Active listening

Teamwork

Education

High school diploma

Tools

MS Office

Credit union software

Core processing systems

Job description

VyStar Credit Union in Jacksonville, FL seeks a Mortgage Resolution Specialist to contact members and mitigate losses on delinquent mortgage loans, in compliance with FDCPA and related laws. You will review accounts, negotiate payment plans, and coordinate with loss mitigation teams.

Qualifications include a high school diploma, 2+ years in mortgage loan collections, knowledge of FDCPA, FCRA, and secondary market requirements; strong communication, organization, and teamwork are essential.