Mortgage Quality Control Analyst – Home Ownership

MassHousing; Boston (MA); Hybrid; USD 74,000 - 97,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work schedule

Back up Child/Elder Care

Retirement Savings with pension and 4%

12 paid Holidays

Disability insurance

Central Boston office

Job summary

MassHousing in Boston seeks a Quality Control Specialist in the Home Ownership Division to execute pre-closing reviews for Wholesale/Broker and Portfolio Retention loans, conduct manual file audits, and analyze findings to identify trends. Reports to Senior QC Specialist.

The role requires a customer-service mindset, adherence to the Lending Quality Control Plan, familiarity with mortgage documentation, and collaboration with lender partners to resolve issues and support compliance.

Qualifications

• Bachelor's degree in business administration, accounting, communications, or equivalent professional experience.
• 7+ years of mortgage industry experience with understanding of origination operations.
• Experience with state and federal mortgage laws and QC programs.
• Proficiency with Encompass, LoanServ, OnBase, Word, Excel, and Outlook.
• Eligibility to work in, and travel freely to and from, the United States without sponsorship.

Responsibilities

• Manage the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan.
• Review underwriting decisions, appraisals and loan documentation ensuring Agency and investor compliance.
• Monitor and analyze the quality of Agency originated mortgage loans through curated reporting.
• Present pre-closing Quality Control findings to Home Ownership Business Line Management and the Quality Control Committee on a monthly basis.
• Prepare for and participate in investor risk assessment audits.
• Assist Senior Quality Control Specialist in external vendor and lender QC functions.

Skills

Attention to detail

Analytical thinking

Oral and written communication

Education

Bachelor's degree in business administration, accounting, communications, or equivalent professional experience

Tools

Encompass

LoanServ

OnBase

Microsoft Word

Microsoft Excel

Outlook

Job description

MassHousing in Boston seeks a Quality Control Specialist in the Home Ownership Division to execute pre-closing reviews for Wholesale/Broker and Portfolio Retention loans, conduct manual file audits, and analyze findings to identify trends. Reports to Senior QC Specialist.

The role requires a customer-service mindset, adherence to the Lending Quality Control Plan, familiarity with mortgage documentation, and collaboration with lender partners to resolve issues and support compliance.