Quality Control Specialist

MassHousing; Boston (MA); Hybrid; USD 74,000 - 97,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work schedule

Back up Child/Elder Care

Retirement Savings with pension and 4%

12 paid Holidays

Disability insurance

Central Boston office

Job summary

MassHousing in Boston seeks a Quality Control Specialist in the Home Ownership Division to execute pre-closing reviews for Wholesale/Broker and Portfolio Retention loans, conduct manual file audits, and analyze findings to identify trends. Reports to Senior QC Specialist.

The role requires a customer-service mindset, adherence to the Lending Quality Control Plan, familiarity with mortgage documentation, and collaboration with lender partners to resolve issues and support compliance.

Qualifications

• Bachelor's degree in business administration, accounting, communications, or equivalent professional experience.
• 7+ years of mortgage industry experience with understanding of origination operations.
• Experience with state and federal mortgage laws and QC programs.
• Proficiency with Encompass, LoanServ, OnBase, Word, Excel, and Outlook.
• Eligibility to work in, and travel freely to and from, the United States without sponsorship.

Responsibilities

• Manage the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan.
• Review underwriting decisions, appraisals and loan documentation ensuring Agency and investor compliance.
• Monitor and analyze the quality of Agency originated mortgage loans through curated reporting.
• Present pre-closing Quality Control findings to Home Ownership Business Line Management and the Quality Control Committee on a monthly basis.
• Prepare for and participate in investor risk assessment audits.
• Assist Senior Quality Control Specialist in external vendor and lender QC functions.

Skills

Attention to detail

Analytical thinking

Oral and written communication

Education

Bachelor's degree in business administration, accounting, communications, or equivalent professional experience

Tools

Encompass

LoanServ

OnBase

Microsoft Word

Microsoft Excel

Outlook

Job description

Title: Quality Control Specialist - Home Ownership Division

Organization: MassHousing

Posting Closes: Close of Business on August 19, 2026

Website: www.masshousing.com

The Organization

MassHousing will confront the Commonwealth's housing challenges to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $30 billion for 92,000+ rental units and 90,000+ home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $15,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term and Long-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.

Position Summary

The Quality Control Specialist exercises sound judgement to assure compliance with the Agency’s mission and Lending Quality Control Plan. This role executes the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan. The Quality Control Specialist conducts manual file audits, performs underwriting review, and analyzes quality control findings to identify trends and root causes. This role supports the Senior Quality Control Specialist in their work with outside lender partners resolving quality control findings and repurchasing issues. This position reports to the Senior Quality Control Specialist.

All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

Essential Functions

Compliance and Quality Control

• Manage the pre-closing review process for Wholesale/Broker and Portfolio Retention loans in accordance with the Home Ownership Programs Lending Quality Control Plan
• Review underwriting decisions, appraisals and loan documentation ensuring Agency and investor compliance
• Monitor and analyze the quality of Agency originated mortgage loans through curated reporting
• Present pre-closing Quality Control and internal vendor audit findings to Home Ownership Business Line Management and the Quality Control Committee on a monthly basis
• Prepare for and participate in investor risk assessment audits
• Assist Senior Quality Control Specialist in external vendor and lender quality control functions

Security

• Comply with MassHousing's Information Security Program and all other Agency information security policies and procedures
• Take responsibility for any Agency assets assigned to you
• Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team

Minimum Qualifications

• Bachelor's degree in business administration, accounting, communications, or equivalent professional experience
• 7+ years of experience in the mortgage industry with an understanding of mortgage origination operations and departmental responsibilities
• Experience with state and federal laws affecting the mortgage banking industry and mortgage banking quality control programs
• Proficiency with Encompass, LoanServ, OnBase, Microsoft Word and Excel, and Outlook
• Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

• 7+ years of underwriting or quality control experience in the residential mortgage industry, including Government Sponsored Enterprise (GSE) and Federal Housing Administration (FHA) loans
• Experience with MassHousing’s program requirements
• Excellent organizational skills and strong attention to detail
• Comfortable multitasking within time constraints, adjusts quickly to shifting priorities, and manages time efficiently in a fast-paced environment
• Strategic thinker with the dual capacity to see the big picture and attend to details
• Excellent oral and written communication skills with the ability to communicate technical information clearly and concisely

Salary Range: $74,415.12 - $96,739.35

MassHousing is an Equal Opportunity Employer