Mortgage Processor & Closer

Greylock Federal Credit Union; Pittsfield (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus of $1,500

Eligibility for further bonuses after service milestones

Job summary

Greylock Federal Credit Union in Pittsfield is seeking a Mortgage Processor to support the real-estate lending process. This role is essential for ensuring timely and compliant closings by reviewing and managing loan files and documentation.

The ideal candidate will have a high school diploma, strong communication skills, and at least 2 years of mortgage processing experience. This position offers a hybrid work arrangement and a sign-on bonus for full-time employment.

Qualifications

• 2+ years of mortgage processing or equivalent financial services experience preferred.
• Strong written and verbal communication skills are required.
• Proficiency in Microsoft Office Suite and familiarity with real estate lending documentation is necessary.

Responsibilities

• Coordinate and schedule mortgage and home equity loan closings.
• Conduct in-branch home equity closings and collaborate with relevant parties.
• Review and process residential mortgage applications in line with policies.

Skills

Mortgage processing experience

Strong communication skills

Proficiency in Microsoft Office Suite

Knowledge of compliance standards

Education

High school diploma or equivalent

Tools

Mortgage loan origination systems

Job description

Work Arrangement: Hybrid – at least two days in‑office per week; remaining days remote (8:30 a.m.–5:00 p.m.).

Sign‑on bonus: $1,500.00 for full‑time employment. Eligibility: $500 after successful completion of onboarding/training, paid at two months of service; $1,000 after six months of continued full‑time satisfactory service.

We are guided by our IDEA principles—Inclusion, Diversity, Equity, and Accessibility—to support a workforce that reflects our community. We strive to ensure that the spaces in which we work and the community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Mortgage Processor supports the real‑estate lending process by reviewing, verifying, and preparing loan files to ensure timely and compliant closings. This role contributes to an efficient mortgage operation by maintaining documentation accuracy, communicating with members and internal teams, and adhering to regulatory requirements. The position helps advance the Credit Union’s commitment to exceptional Service and Operational Excellence.

Essential Functions & Responsibilities

• Coordinate and schedule mortgage and home equity loan closings, ensuring all necessary documents are prepared, reviewed, and compliant with regulatory standards.
• Conduct in‑branch home equity closings, including reviewing documents with members and completing post‑closing recording steps. Collaborate with loan officers, processors, attorneys, and title companies to ensure timely and accurate closings.
• Review and process residential mortgage applications in accordance with Credit Union policies and secondary market guidelines; ensure accuracy of data entry, rates, terms, and fees.
• Monitor critical file milestones (e.g., appraisal receipt, contingencies, expiring documents) and proactively manage timelines.
• Review and verify accuracy of loan documentation, fees, disclosures, and closing instructions; prepare funds for disbursement in accordance with Credit Union policies.
• Ensure all loan files comply with federal and state regulations and internal lending policies related to credit scores, DTI, LTV, and RESPA/TILA requirements.
• Support cross‑team efforts to maintain service standards, including providing backup coverage and contributing to a positive, member-focused team environment.

Performance Measurements

• Accurately complete and submit work in a timely manner.
• Member communications and service levels meet internal quality expectations.
• Regulatory and internal compliance is maintained across all file activity.
• Documentation and reporting meet audit readiness standards.
• Positive team collaboration and support of shared departmental goals.
• Uphold Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills

• Experience: 2+ years of mortgage processing or equivalent financial services experience preferred.
• Education: High school diploma or equivalent required.
• Interpersonal Skills: Strong written and verbal communication skills; ability to work collaboratively in a fast‑paced, deadline‑driven environment.
• Technical/Other Skills: Proficiency with mortgage loan origination systems, Microsoft Office Suite, and spreadsheet tools; familiarity with real estate lending documentation and compliance standards.