Mortgage Loan Processor

Coastal Community FCU; La Marque, Northern (TX, KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Coastal Community FCU in Texas seeks a Mortgage Loan Processor to manage loan files from application through closing, ensuring accuracy, compliance, and timely progression of mortgage loans. You will coordinate with loan officers, underwriters, title companies, and borrowers to collect documentation and resolve conditions.

This full-time role requires 2+ years of residential mortgage processing experience, familiarity with TRID/RESPA, and proficiency in Encompass and MS Office.

Qualifications

• 2+ years of experience processing residential mortgage loans.
• Knowledge of conventional, FHA, VA, and USDA programs a plus.
• Regulatory knowledge of TRID, RESPA, ECOA.

Responsibilities

• Open, organize, and maintain complete loan files in the origination system.
• Request, receive, and verify borrower documents (income, assets, employment, credit, property).
• Order and review credit reports, appraisals, title work, and verifications.
• Track underwriting conditions and submit clear responses to underwriter requests.
• Serve as primary contact for borrowers, loan officers, real estate agents, and vendors.
• Ensure files comply with TRID, RESPA, ECOA and internal policies.
• Prepare closing packages and coordinate with escrow/title and funding steps.
• Review files for completeness and accuracy before closing.

Skills

Attention to Detail

Organization

Communication

Problem Solving

Customer Service

Teamwork

Education

High school diploma or GED

Associate degree or certification preferred

Tools

Encompass

MS Office

Job description

Description

The Mortgage Loan Processor is responsible for managing loan files from application through closing, ensuring accuracy, compliance, and timely progression of mortgage loans. This role coordinates with loan officers, underwriters, title companies, and borrowers to collect documentation, verify information, and resolve outstanding conditions so loans close on schedule

Requirements

Key Responsibilities

• File Management: Open, organize, and maintain complete loan files in the loan origination system.
• Documentation Collection: Request, receive, and verify borrower documents (income, assets, employment, credit, property) and ensure they meet program guidelines.
• Verification: Order and review credit reports, appraisals, title work, flood certifications, and verifications of employment and assets.
• Condition Clearance: Track underwriting conditions; prepare and submit clear, well-documented responses to underwriter requests.
• Communication: Serve as primary point of contact for borrowers, loan officers, real estate agents, and third-party vendors; provide timely status updates.
• Compliance: Ensure files comply with federal and state requirements and internal policies; maintain accurate audit trails.
• Closing Coordination: Prepare closing packages, coordinate with escrow/title, and confirm funding instructions and disbursements.
• Quality Control: Review files for completeness and accuracy prior to closing; identify and elevate potential issues.
• Reporting: Maintain pipeline reports and contribute to metrics such as turn times, clear-to-close rates, and closing accuracy.

Qualifications

• Experience: 2+ years processing residential mortgage loans preferred; experience with conventional, FHA, VA, and USDA programs a plus.
• Education: High school diploma or GED required; Associate degree or relevant certification preferred.
• Certifications: NMLS or mortgage-processing certifications are advantageous but not required.
• Technical: Proficiency with loan origination systems (e.g., Encompass) and MS Office.
• Regulatory Knowledge: Familiarity with TRID, RESPA, ECOA, and other mortgage regulations.

Skills and Competencies

• Attention to Detail: Strong accuracy in document review and data entry.
• Organization: Ability to manage multiple files and deadlines in a fast-paced environment.
• Communication: Clear, professional verbal and written communication with internal and/or external stakeholders.
• Problem Solving: Proactive in identifying issues and driving resolution.
• Customer Service: Empathetic and responsive when working with borrowers.
• Teamwork: Collaborative approach with loan officers, underwriters, and closing partners.

Working Conditions

• Schedule: Full-time; may require occasional extended hours to meet closing deadlines.
• Physical Requirements: Office-based; ability to sit for extended periods and use a computer.

Equal Opportunity: Employer is an equal opportunity employer committed to diversity and inclusion.