Mortgage Processor/Closer

River Works Credit Union; Lynnfield (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

River Works Credit Union in Lynnfield, MA is seeking a Mortgage Processor/Closer to handle applications from submission to closing in a full-time hybrid role.

The position requires strong knowledge of mortgage regulations, coordination with underwriters and settlement agents, and a commitment to accuracy, member service, and compliance.

Qualifications

• Experience in mortgage processing and closing, including reviewing loan files and coordinating with underwriters and settlement agents.
• Strong knowledge of mortgage regulations (TRID, RESPA, TILA) and compliance standards.
• Proficiency with loan origination systems and Microsoft Office.
• Excellent attention to detail and ability to manage multiple files and deadlines.
• Clear, professional communication with members and colleagues.
• Strong customer service orientation and commitment to respectful, inclusive support.
• Ability to work independently and collaboratively in a hybrid environment.
• Prior experience in a credit union or community bank preferred.
• High school diploma or equivalent required; higher education beneficial.

Responsibilities

• Process mortgage applications from submission through closing.
• Review documents, verify income and assets, ensure files meet guidelines.
• Communicate with members, loan officers, underwriters, and third-party providers to obtain required documents.
• Prepare and review closing disclosures and schedule closings.
• Maintain detailed loan records and ensure compliance and quality standards.
• Provide high level of service to members throughout the loan process.

Skills

Mortgage processing

Closing

Regulatory knowledge (TRID/RESPA/TILA)

Communication

Customer service

Hybrid work adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Loan origination systems

Job description

Company Description River Works Credit Union is an independent, full-service financial cooperative dedicated to serving its members with competitive and affordable products. The organization focuses on delivering highly personalized service, aiming to build long-term relationships and trust within the community. As a member-centric institution, River Works Credit Union emphasizes accessibility, value, and financial well-being for members. Team members are encouraged to contribute to a supportive environment where integrity, service, and collaboration are central to daily operations.

Role Description The Mortgage Processor/Closer is a full-time hybrid role based in Lynnfield, MA, with the flexibility to perform some responsibilities from home. This role is responsible for processing mortgage applications from initial submission through closing, including reviewing documentation, verifying income and assets, and ensuring loan files meet regulatory and internal guidelines. Day-to-day tasks include communicating with members, loan officers, underwriters, and third-party providers to obtain required documents, clear conditions, and resolve discrepancies. The role also involves preparing and reviewing closing disclosures and related documentation, scheduling closings, and ensuring accurate, timely, and compliant settlement of mortgage loans. The Mortgage Processor/Closer will maintain detailed records, adhere to compliance and quality standards, and provide a high level of service to members throughout the loan process.

Qualifications

• Experience in mortgage processing and closing, including reviewing loan files, preparing closing documents, and coordinating with underwriters and settlement agents.
• Strong knowledge of mortgage regulations, documentation requirements, and compliance standards (e.g., TRID, RESPA, TILA).
• Proficiency with loan origination systems and general computer skills, including Microsoft Office (Word, Excel, Outlook).
• Excellent attention to detail, organizational skills, and ability to manage multiple files and deadlines simultaneously.
• Clear, professional communication skills with the ability to explain loan requirements and processes to members and colleagues.
• Customer service orientation and commitment to providing respectful, inclusive, and responsive support to all members.
• Ability to work both independently and collaboratively in a hybrid environment, with reliability and accountability for remote work.
• Prior experience in a credit union, community bank, or similar financial institution is preferred.
• High school diploma or equivalent required; additional education in finance, business, or a related field is beneficial.