Mortgage Post Closing/Servicing Processor (Escrow Focus)

Mmbba; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching funds

Life Insurance

Short/Long-Term Disability Insurance

Tuition Reimbursement

Job summary

Liberty FCU is seeking a Mortgage Post Closing/Servicing Processor (Escrow Focus) to handle escrow accounts after loan closing with a sharp eye for detail and a commitment to excellent member service. This role requires completing boarding, processing escrow-related transactions, and resolving issues in servicing systems, with ongoing learning of CU policies.

The position supports a 40-hour work week and may require occasional overtime and Saturday rotations.

Qualifications

• Experience in mortgage escrow and servicing processes.
• Excellent member service and attention to detail.
• Willingness to work Saturdays on a rotating basis.

Responsibilities

• Set up and process escrow accounts and transactions.
• Disburse tax, insurance, flood, and PMI bills as needed.
• Research and resolve loan issues through to closure.
• Process mortgage transactions in servicing software.
• Assist with boarding of loans and data input accuracy.
• Provide excellent service during servicing calls.
• Support accounting reconciliations and ticketing system.
• Learn credit union policies and procedures.
• Rotate Saturday schedule as required.

Skills

Escrow experience

Customer service

Attention to detail

Tools

Servicing software

Job description

Liberty FCU, a full-service credit union, is currently seeking a Mortgage Post Closing/Servicing Processor (with Escrow Focus). The candidate must possess excellent member service skills with attention to detail. Previous escrow experience is preferred as this position will focus on processing escrow accounts. The candidate will be scheduled for a 40-hour work week and must be available to work Saturdays on a rotating basis. Occasional overtime may be required during peak periods. If interested, please proceed by clicking Apply. Duties and responsibilities include but are not limited to the following:

• Perform all aspects of escrow/servicing functionalities after the loan has closed, including:
  • Set-up new escrow accounts and process escrow transactions
  • Assist with disbursing property tax, homeowner's insurance, flood insurance & PMI bills
  • Research and resolve loan issues to conclusion
  • Assist with accuracy review of input to computer loan system
  • Payment research
  • Work collaboratively with accounting for all accounting reconciliations
• Assist with tickets in the escrow ticketing system
• Provide excellent member service when fielding servicing calls from employees and members
• Complete the boarding process for new, renewed and modified mortgage loans
• Process and correct mortgage transactions in the servicing software
• Develop a working knowledge of the credit union's data and word processing systems
• Serve on the Saturday schedule on a rotating basis
• Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures
• Any other duties assigned by management

Benefits and Compensation:

Paid Holidays

Paid Time Off (Vacation, Sick and Personal Days)

Medical, Dental and Vision Insurance

401(k) retirement program with matching funds

Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance

Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

PI287485666